Clinical Nurse Manager Private Sector Surgical

Hospital Manager Private Sector Surgical

Full Time

Bristol

Up to £60,000 + Bonus DOE

Remit

Compass Associates are working closely with a private hospital care in Bristol who are on the lookout for a new hospital operations manager. The centre possesses state-of-the-art facilities where patient and surgical needs will be mapped out in minute detail to guarantee next-level, premium care. High standards will be a daily habit and part of the hospital's DNA. The hospital provides five-star care that is designed exactly to meet the unique needs of every individual patient, while providing the perfect environment for surgeons and clinicians to operate. All surgical team members are highly trained with excellent reputations. The hospital offers high quality exclusive surgical treatments (mostly cosmetic surgery) of outstanding excellence in the perfect environment.

Main Responsibilities

• To provide the leadership and management necessary to enable the hospital to meet its aims and objectives within a quality-driven, efficient, safe, profitable and effective working environment maintaining a motivated happy and committed team.
• You are required to be the CQC Registered Manager of the facility.
• Develop and maintain existing services whilst actively seek new services in order to rent the facility.
• Ensure the maintenance and advance of high-quality patient experience.

Clinic Management

• Communicate regularly with the Clinic team and clinical practitioners throughout the working week to keep them abreast of any developments in the clinic.
• Oversee day-to-day running of the clinic.
• Management and coordination of staff.
• Decision making on running of clinic in conjunction with Clinic Director.
• Ensure high productivity and efficiency of clinic maximising use of systems.
• Manage all aspects of Human Resources.
• Participate in on call system (1 in 4).

Customer Service

• Ensure a smooth and efficient patient journey at all times.
• Communicate with team about patient situation & diary at team meetings.
• Maintain a friendly, courteous and professional relationship with patients.
• Ensure queries and phone calls from patients are answered promptly, courteously and efficiently according to established guidelines.
• Ensure delivery of world class service.
• Pro-actively seek feedback on patient experience and immediately praise or rectify.
• Demonstrate 'ambassadorial' service at all times.
• Continually measure, review and develop systems to ensure the patient experience is exemplary.
• Keep abreast of and updated on professional requirements for aesthetic patient care.

Financial Performance

• Non-surgical metrics will include (but not be limited to): growth in new and returning patients will be the key metric that will be measured.
• Other metrics include growth and profit margins on medical aesthetic services and product sales.
• Process all invoices for authorization by Clinical Director.
• To oversee in-house accounts and billing and liaison with accountants to ensure financial records are maintained to standard.
• To continually measure, monitor and review financial performance and take remedial action where necessary in conjunction with Clinic Director.
• Ensure correct facility fees are being quoted to Consultants' teams and are being provided to patients.
• Ensure correct facility fees are being paid by patients within the timeframes specified within Purity Bridge terms and conditions of treatment.

Clinic Coordination

• Liaise regularly with Clinic Director to keep good communication channels relating to issues concerning clinic management.
• Liaise regularly and appropriately with private hospitals, health, beauty, spa and hairdresser businesses, NHS-related work, dental practices, GP practices, other specialists and their practices, and device and product company representatives.
• Ensure patients are invoiced in a timely manner according to Clinic policies.
• Oversee cleaning staff - in-house and 3rd party.
• Help with the operational management of the building, including, but not limited to, liaising with contractors, suppliers, builders, insurance companies, landlord.
• Maintain relationship with 3rd party IT provider.
• Assist in general office duties and reception work as required.
• Oversee coordination of cover for staff leave.
• Develop, review and update practice protocols as required.
• Manage the procurement of practice equipment, supplies and services.
• Ensure all staff are kept informed of policy changes that are made.

CQC Involvement

• Complete understanding of the role of the CQC and regulatory requirements.
• Understanding and familiarity of all existing policies and protocols.
• Involvement in writing new policies and protocols for the clinic.
• Lead CQC inspections.
• Ensure appropriate evidence is continually collated as per CQC requirements.
• Liaising with Clinic Director regarding all aspects of CQC-related matters.
• Chair regular clinic meetings including Team, Clinical Governance, Medicines Advisory Committees ensuring formal meetings are minuted and distributed by email.

Recommendations

Compass Associates Ltd is acting as a Recruitment Consultancy for this permanent vacancy; we offer £200 worth of John Lewis Vouchers for each successful recommendation.