Clinical Navigator CBL

Derbyshire Community Health Services NHS Foundation Trust; Chesterfield; On-site; GBP 20,000 - 28,000; Full time

Job description

The Trust is currently under-represented in terms of individuals from BME backgrounds and welcomes applicants from these communities. DCHS is also an LGBT inclusive employer. Selection will be on a basis of merit. The Trust has achieved the status of a Disability Confident Leader and guarantees to invite to assessment applicants who meet the criteria for the job vacancy. To ensure the diversity of the workforce and understand the differing needs of our communities, the Trust is committed to the principles of Positive Action.
Be outstanding - join an outstanding team!

Job overview

We are looking to appoint a highly-motivated, enthusiastic, efficient and friendly person to be part of our Central Booking Line and Reception Team.

The Clinic Clerk within Integrated Sexual Health Services will work in a busy integrated sexual health environment, within a multidisciplinary team.

Shift patterns will be:

• Mondays - 07:45 - 19:00
• Tuesdays - 07:45 - 19:00 or 17:45 (alternate)
• Saturdays (1 in 4) 09:45 - 13:15

Main duties of the job

You will:

• Work effectively as part of the reception and central booking telephone line teams across clinic settings in North Derbyshire, dealing with enquiries promptly, politely and effectively in all circumstances. This will involve asking clients sensitive questions.
• Ensure clinic is conducted efficiently and is properly prepared to receive patients before clinic and secured after clinic sessions.
• Use the Inform electronic patient records system to book, amend, and cancel appointments, as well as arriving patients coming into service.
• Observe and maintain strict confidentiality with regards to any patients/family/staff records and information in line with the requirements of the Data Protection Act.
• Deal appropriately with instructions or queries from staff, clinicians and partner organisations.
• Assist in clerical/administrative duties as required.
• Work flexibly to support the ongoing development of sexual health services, engaging in patient and public involvement in hubs and peripheral clinics as required.
• Be responsible for the waiting room including supporting patients who may be upset or have to wait longer than expected for their appointment.

Working for our organisation

Integrated Sexual Health Services has clinics at our Wheatbridge and Florence Nightingale Community Hospital Site in addition to many peripheral clinics across Derby and Derbyshire.

DCHS employs around 4,200 substantive staff, caring for patients in 11 community hospitals and more than 30 health centres, as well as in clinics, GP practices, schools, care homes and, increasingly, in people's own homes and via virtual consultations.

Detailed job description and main responsibilities

Please see attached Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

Person specification

Education, Qualifications and Training

Essential criteria

• Maths and English - GCSE Grade 4 / C or above.
• IT Qualification e.g. ECDL, CLAIT or the ability to demonstrate good IT skills.

Experience and Knowledge

Essential criteria

• Demonstrate a flexible approach to work.
• Understanding and recognising the importance of confidentiality and data protection.
• Previous experience of work with members of the public.

Desirable criteria

• Previous experience of working in either reception or call handling environment.
• Ability to follow instructions accurately.

Skills and Attributes

Essential criteria

• Excellent interpersonal skills.
• Demonstrate excellent verbal and written communication skills.
• Ability to work on own or part of a team.
• Ability to provide a welcoming environment for patients, health professionals and members of the public.
• Excellent telephone manner with the ability to build a rapport over the telephone.

Personal Qualities

Essential criteria

• Calm, confident and professional manner.
• A positive and flexible approach to cover the demands of the service.

Derbyshire Community Health Services NHS Foundation Trust (DCHS) is one of the largest providers of specialist community healthcare in England and we currently employ around 4,500 staff. We deliver a variety of services across Derbyshire, caring for nearly 1.8 million patients each year.

DCHS has been recognised as a top 10 NHS organisation to work for in the UK by the Health Service Journal and NHS Employers in their Best Places to Work 2015 campaign. The Trust is also the runner-up in the category for the best NHS community trust employer.
TWITTER/FACEBOOK - DCHS has its own Social Media accounts for recruitment. Follow us/like us via @dchsjobs

Our vision "to be the best provider of local healthcare and to be a great place to work"

Our values:

1. To get the basics right
2. To act with compassion and respect
3. To make a difference
4. To value and develop teamwork
5. To value everyone's contribution because everyone matters

The majority of our locations offer free parking facilities for staff.

We will communicate with you regarding your application via email so please check your email account on a regular basis. If using hotmail, MSN or yahoo email accounts please check your 'junk/spam' mail regularly.

If you require any support in completing the application form please do not hesitate to contact the Recruitment Team, 01332 564856, option 1, option 1 or [e-mail] and we will be happy to provide assistance.

Please note - if we receive a high number of applications for this position we reserve the right to withdraw the post before the closing date, therefore it is advisable that you apply as early as possible to avoid disappointment.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for our service and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that's job share, part time or another flexible pattern.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Clinic clerk job description (PDF, 368.6KB)
• Application Guidance (PDF, 315.5KB)
• Applicant Pack (PDF, 1.4MB)