Clinical Imaging Systems Support Officer

NHS; Truro; On-site; GBP 25,000 - 35,000

Job description

Clinical Imaging Systems Support Officer

An exciting and challenging opportunity has arisen for a Clinical Systems Support Officer to join our busy Clinical Imaging IT Systems office (PACS Team) within the Clinical Imaging department at the Royal Cornwall Hospital. The team supports in excess of 12,000 clinical and non-clinical staff within the Cornwall Healthcare Community in the use of Clinical Imaging associated computer systems.

You will be responsible for the day-to-day integrity, safe use and maintenance of Clinical Imaging IT systems including the PACS, (Picture Archiving and Communication System), database and will be expected to liaise with multidisciplinary teams. You should possess excellent IT, communication and interpersonal skills together with the ability to deal with conflicting priorities and numerous interruptions. Attention to detail is a prerequisite of this role.

Main duties of the job

1. Successful delivery of clinical IT system support to staff in the Cornwall Healthcare Community in accordance with the agreed quality standards and within NHS policies and procedures enforced by the Cornwall Health Community. Many of these systems have a direct impact on patient care and may require urgent and immediate attention necessitating prompt reorganisation of your workload.
2. Regular administration and monitoring of the various clinical systems to ensure optimum performance and minimum 'down time' is maintained at all times.
3. Ensuring that system security and data accuracy is maintained at all times.
4. Management of own workload including support calls, system maintenance, project commitments and day to day routine tasks with minimum supervision.

About us

The Royal Cornwall Hospitals NHS Trust (RCHT) is the main provider of acute and specialist care services in Cornwall and the Isles of Scilly. We serve a population of around 500,000 people - a figure that can increase significantly with visitors during the busiest times of the year. We employ approximately 6,700 staff and have a budget of approximately £580 million.

We are a teaching hospital in partnership with the University of Exeter Medical School, University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School.

The Knowledge Spa on the Royal Cornwall Hospital site is the base for medical and nursing as well as ongoing education for health professions in clinical and non-clinical roles.

Keeping at the forefront of medical advances, we are continually developing our clinical services as well as our facilities and are committed to maximising the range of specialist care that can be offered locally. Allied to this is a growing reputation for research and innovation.

Job responsibilities

PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side.

To be an employee of the NHS you need to successfully complete the following:

• Identity Checks
• Professional registration and qualification checks
• Employment history and reference checks
• Work health assessments
• Criminal record check standards
• Right to work checks

For further information please visit: NHS Employers

Many of our staff work flexibly in many different ways. Please talk to us at interview about any flexible working arrangements you would prefer or require. While we may not be able to fully accommodate all requests, such requests will not be referenced during the interview scoring process, and we will fully consider and try to accommodate them for successful applicants.

We reserve the right to close this advert early, or when the allocated number of applications has been reached. Please submit your application at the earliest opportunity.

Person Specification

Qualifications

• Educated to A Level or lesser qualifications supported by significant relevant experience.
• IT related courses/qualifications.

Experience

• Previous experience of working in an IT environment.
• In-depth knowledge and advanced practical experience of working with IT systems at administrator levels.
• Knowledge of patient care routes.
• Knowledge of the Cornwall Healthcare Community environment.
• Current NHS experience within related field.
• In-depth understanding of Clinical Imaging and associated modalities.

PRACTICAL AND INTELLECTUAL SKILLS (INCLUDING ANY SPECIAL KNOWLEDGE)

• Excellent interpersonal skills.
• Ability to prioritise and work to deadlines.
• Excellent communication and customer care skills.
• Ability to learn complex systems quickly.
• Proven substantial knowledge of Clinical systems (CRIS, PACS, Maxims, PAS).
• Advanced MS Office skills.
• Data analysis.
• Lateral thinker.

DISPOSITION/ ADJUSTMENT/ ATTITUDE

• Patient, calm, organised, accurate, adaptable, team player, able to think on their feet, able to work with limited supervision, able to work in a busy environment. Good sense of humour, punctual, enthusiastic, committed, able to deal with a high workload, meet deadlines and extended periods of working with a VDU. Able to deal with rapidly changing environment and at periods of stress.
• Health & safety awareness of IT related issues.
• Able to adapt to change.

TRAINING

• Mandatory training - Will be provided to successful candidate.
• Clinical or Business systems training.

ADDITIONAL REQUIREMENTS

• Able to concentrate for long periods ensuring accuracy is maintained at all times.
• Able to deal with sensitive data issues in a professional and confidential manner. Able to calm difficult situations and assist users.
• Occasional direct telephone contact with agitated or angry users or patients. Ability to concentrate on your work in an environment of frequent interruption and peripheral noise.
• Willing to travel, attend training and occasionally work outside of the Cornwall Healthcare Community as required.
• Car driver with full UK driving license and able to travel to NHS sites.
• Smart appearance.
• 7 day working.
• On call Commitment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.