Clinical Healthcare Support Worker, Band 3- Endoscopy

Job summary

Within the role of a health care assistant in Endoscopy, you will be providing care to patients who attend the unit for endoscopic procedures.

You will be required to:

1. deliver high quality compassionate care safely within a challenging and changing environment, using equipment and resources as appropriate.
2. have proficient attitudes and behaviors compatible with GHNHSFT and NHS values.
3. work as part of the endoscopy team delivering care that focuses on the direct needs of the individual.
4. carry out specific delegated tasks and responsibilities to a high standard and competency.
5. assist in meeting service delivery targets.
6. be a team player within the unit and contribute to the smooth running of the clinical area.
7. work within the unit hours and also work at the weekend when rostered to do so.
8. ensure correct storage of the endoscopes within the designated drying cabinets, preparation of equipment for transfer to other departments ready to use, to track and trace endoscopic equipment ensuring safety checks are carried out at every stage.
9. under supervision, manually clean and reprocess endoscopes complying with Trust guidelines, standard operating procedures, health & safety and COSHH and HTMO1 standards.

Main duties of the job

Working in Endoscopy you will:

1. welcome patients when they arrive and assist with their admission to the unit.
2. care for patients during their endoscopic procedures.
3. care for patients while they are recovering from their endoscopic procedures.
4. work within the decontamination area cleaning and caring for the endoscopes.
5. transport patients to wards or other areas within the hospital.

About us

We provide acute hospital services from two large district general hospitals, Cheltenham General Hospital and Gloucestershire Royal Hospital. Maternity Services are also provided at Stroud Maternity Hospital. We remain the major provider of secondary care services in the area and analysis shows that for Gloucestershire we are the leading acute healthcare provider by a significant margin.

At the very centre of our organisation is our dedicated nursing, midwifery and care staff, being part of the team here at Gloucestershire Hospitals NHS Foundation Trust is a huge privilege and if successful you will be joining over 2,000 nursing, midwifery and care colleagues each committed to delivering great experience and outcomes for our patients.

Here at Gloucestershire Hospitals NHS Foundation Trust, our patients are at the heart of everything we do and pivotal to this are our nurses, midwives and care staff, whose dedication, expertise and kindness ensures that patients receive the very best care throughout their treatment.

Date posted: 15 April 2025

Pay scheme: Agenda for change

Band: Band 3

Salary: £24,625 to £25,674 a year (pro rata if part time)

Contract: Permanent

Working pattern: Full-time

Reference number: 318-25-T0311

Job locations: Gloucestershire Royal Hospital- Endoscopy Unit

Great Western Road, Gloucester, GL1 3NN

Job description Job responsibilities

1. Certificate in Adult Literacy and Numeracy.
2. Appropriate verbal and written communication and interpersonal skills. Knowledge of basic nursing and personal care.
3. Ability to work effectively as a team member and as part of a multi-disciplinary team.
4. Ability to communicate with members of the public and healthcare providers.
5. Ability to deal with non-routine and unpredictable nature of the workload and individual patient contact and be flexible and responsive to working environment
6. Understanding of the importance of the promotion of health and wellbeing (Making Every Contact Count).
7. Practical ability, prioritization and time management.
8. Demonstrate potential for further development.
9. GHNHSFT mandatory training.
10. Department based training.
11. To adhere to all Trust policies and procedures.
12. To communicate effectively, especially where patient ability to do so is compromised. On occasions, the job holder may be exposed to distressing or emotional circumstances.
13. Maintain discretion and understanding of confidentiality and data protection.
14. Perform and record clinical observations with competency including blood pressure, temperature, respiration's and pulse.
15. Ensure the privacy, dignity and safety of individuals is maintained at all times.
16. Recognise issues relating to safeguarding vulnerable children and adults and report any problems or raise concerns to the appropriate Registered Care professionals.
17. Demonstrate the ability to recognize changing priorities, seeking advice and guidance from the Registered Nurse or other registered care professionals as appropriate.
18. Communicate effectively across a wide range of channels and with a wide range of individuals, the public, health and social care professionals, maintaining the focus of communication on delivering and improving health and care services.
19. Demonstrate those inter-personal skills that promote clarity, compassion, empathy, respect and trust.
20. Contribute to team success and challenge others constructively.
21. Ensure all patient-related information is treated sensitively and adhere to the principles of confidentiality at all times.
22. Report any accidents or incidents and raise any concerns as per organisational policy.
23. Ensure clear, concise, accurate and legible records and all communication is maintained in relation to care delivered adhering to local and national guidance.
24. Ensure ability to manage electronic records system taking the importance of the need to protect access into these systems (Electronic Patient Records, ID, passwords, swipe cards).
25. Report to appropriate registered care professional information received from the individual, carers and members of the team.
26. Communicate with individuals, carers and other visitors in a courteous and helpful manner, whilst being mindful that there may be barriers to understanding.
27. Promote health and safety maintaining best practice in health, safety and security.
28. Share ideas with colleagues to improve care and suggest areas for innovation.
29. Participate in audit activities being undertaken in area of practice.
30. Frequently use concentration and experience work patterns which are unpredictable with regular interruptions, some requiring immediate response.
31. Maintain a professional approach while working in challenging, distressing situations or dealing with challenging behavior.
32. Support individuals, their families and carers when faced with unwelcome news and life changing diagnoses.
33. Have exposure to VDU screen.
34. Regular interruptions from enquiries and/or changing patient needs.
35. Possible activity changes requested by the multidisciplinary team due to changing priorities.
36. Exposure to distressing or emotional circumstances and/or behaviours.
37. Exposure to unpleasant bodily fluids.
38. Use frequent moderate effort when undertaking carrying out the manual handling of individuals and equipment in line with organisational guidelines.
39. Use skills of manual dexterity and manipulation of clinical instruments and equipment.
40. Use a combination of standing, walking, bending and stretching throughout the shift.
41. Will be required to work within the recognised Manual Handling Guidelines.
42. May be required to work in confined space.
43. Working within decontamination, which you will receive full training for.

Person Specification Experience Essential

• Previous care experience
• English and Maths GCSE or equivalent
• Ward based care experience
• Ability to adapt to changing environments
• Team player

Desirable

• Care certificate
• Cannulation competency
• Previous experience in decontamination of endoscopes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name: Gloucestershire Hospitals NHS Foundation Trust

Address: Gloucestershire Royal Hospital- Endoscopy Unit, Great Western Road, Gloucester, GL1 3NN

Employer's website: https://www.gloshospitals.nhs.uk/