Clinical Governance and Assurance Administrator

Job Summary

To support the Divisional teams with administrative duties as well as diary management for the leadership team.

Main Duties of the Job

To provide comprehensive clerical/administrative support for Divisional Governance and Assurance. The Divisional Governance and Assurance Administrator will be expected to carry out duties in such a way as to make a direct contribution to the Division and to maximise the cost effective use of their time. In addition to Governance and Assurance across the Divisions, the post holder will provide administrative support to the Assistant Director of Governance and the Head of Governance.

About Us

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Job Responsibilities

• To provide all administrative processes which support the receiving, acknowledging and tracking of complaints and incidents received by the Divisions.
• Liaising with appropriate Head of Operations, Matrons and Lead Investigators regarding investigation of complaints/incidents and managing and maintaining the Divisional Tracking Systems.
• Sending associated correspondence to those staff members required to provide information to assist in investigations of identifying expectations, deadlines etc.
• Identifying and escalating any concerns or delays in association with investigations.
• Maintain and update the relevant Datix record for all Divisional Complaints/Incidents to support visibility on the Trust Business Intelligence System (Light).
• Attendance at Care Group and Divisional meetings as required.
• To work as part of a Divisional team, providing support to the Division with administrative duties for all aspects of Governance and Assurance.
• To provide weekly, monthly and quarterly reports from Datix and other local databases.
• To take notes at meetings, including the weekly safety meetings for all divisions and the hospital site safety meetings.
• Work collaboratively and co-operatively with others to develop and facilitate the Governance and Assurance objectives.
• Responsible for data entry of all relevant information to local IT systems.
• Maintain tracking systems for the caseload management of complaints, incidents and best practice guidelines ensuring that reminders are sent to responsible staff.
• Act in a way which supports and protects patients' confidentiality, whilst supporting equality and diversity.
• Support the diary and governance administration for the Assistant Director of Governance and Head of Governance.

Person Specification

Qualifications

Essential

• Educated to GCSE Level
• ECDL Certificate or equivalent

Experience

Essential

• Use of computers
• Demonstrable experience dealing with staff members of all disciplines and grades
• Previous NHS experience
• Previous clerical experience
• Demonstrable experience of office working in an office environment

Desirable

• Previous complaints management experience

Knowledge

Desirable

• Knowledge of hospital systems Risk Management (Datix), Patient Information Systems (Medway Sigma, PENS, ICE) and Microsoft Office

Skills

Essential

• Good organisational skills
• Attention to detail, accuracy
• Can work well under pressure and remain calm in difficult situations
• Can manage own workload
• Excellent interpersonal and communication skills
• Analysis and interpretation of information
• Ability to be aware of and manage individual stress levels

Other

Essential

• Professional manner
• Flexible team worker
• Sensitive nature and pleasant manner
• Pleasant telephone manner
• A commitment to confidentiality
• Flexible approach to working hours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.