Clinical Engineering Service Administration Support Officer

We are looking for an Administration Support Officer to work in the Medical Electronics department at Torbay Hospital to provide support with clerical and secretarial duties across various sections of the service: Medical Electronics Section, Medical Mechanical Equipment Section, Medical Device Library, Medical Devices Trainer, and Contract Management.

The post holder will continue appropriate training program(s). A good grade in English and Maths at GCSE or Equivalent is required.

We are looking for someone who enjoys working in a diverse, forward-thinking environment and will be expected to act on their own initiative within defined boundaries. They will be collaborating with the other administrative staff and will share workloads. Training will be given to enable them to perform their duties and personal development.

The service encourages staff to undertake flexible working to achieve a good work-life balance and maximise the effectiveness of the service to meet stakeholder’s expectations.

Applicants should have a good general education (GCSE or equivalent in English and maths subject).

You will provide administration support to the Clinical Engineering Services who manage and support a wide spectrum of Equipment across Torbay and South Devon NHS Foundation Trust (TSDFT). The post holder will work under the supervision of band 3/4 support officers and line manager [Maintenance Contracts Manager].

Key Responsibilities:

• Front of house duties to include answering the phone, taking accurate messages, relaying customer enquiries to an appropriate member of staff, meeting visitors to the CES (Sales representatives, Service Engineers, trust employees), couriers and directing them to the locations/staff.
• Arranging meetings, ensuring papers are available and collecting reflective notes of meetings.
• Provision of clerical and secretarial support in an efficient, consistent, and thoughtful manner.
• Contribute to data inputting and processing on the trust's medical devices database management system.
• Promote and contribute to providing straightforward professional advice & guidance service and demonstrate best value to the organisation.

The post holder will be providing administration support to the Head of Service and members of the CES leadership team to ensure we provide a safety-focused and high-quality service.

The Clinical Engineering Services provides a comprehensive management & technical support service for a broad spectrum of medical devices used throughout the health, care, and social community.

The administration support team works closely with the Contracts Manager, Senior Engineers, and Head of Service to optimise technical service support by reviewing diverse options with supporting medical devices or other scientific equipment. The CES ensures patient safety is delivered within a best value model to optimise life ownership costs.

You will support the senior engineers within the Medical Electronics section, which is the largest section in CES, in providing repair, routine scheduled service maintenance, troubleshooting, technical advice, and commissioning & device disposal (‘cradle to grave’).

Medical Electronics implements and manages Medicines and Healthcare products Regulatory Agency (MHRA) Safety notices and Manufacturer product recall/updates.

Within this section, there are three teams providing specialist support for: Critical Care areas (Intensive Care Unit, Coronary Care Unit & High Dependency), Operating Theatre Support (all Operating Theatres and Recovery areas), and Medical Mechanical Engineering & Device Library. This administration support role collaborates with these teams.

For further details / informal visits contact: Name: Darren Russell Job title: Head of Service Email address: Darren.Russell@nhs.net Telephone number: 01803654751