Clinical Engineering Service Administration Support Officer

Clinical Engineering Service Administration Support Officer

Torbay and South Devon NHS Foundation Trust

We are looking for an Administration Support Officer to work in the Medical Electronics department at Torbay Hospital to provide support with clerical and secretarial duties across various sections of the service, including the Medical Electronics Section, Medical Mechanical Equipment Section, Medical Device Library, Medical Devices Trainer, and Contract Management.

You will continue appropriate training program(s). A good grade in English and Maths at GCSE or equivalent is required.

We are looking for someone who enjoys working in a diverse, forward-thinking environment and will be expected to act on their own initiative within defined boundaries.

You will collaborate with other administrative staff and share workloads. Training will be provided to enable you to perform your duties and support your personal development.

The service encourages staff to undertake flexible working to achieve a good work-life balance and maximize the effectiveness of the service to meet stakeholders' expectations.

Applicants should have a good general education (GCSE or equivalent in English and Maths).

Main duties of the job

• Provide administration support to the Clinical Engineering Services, managing and supporting a wide spectrum of equipment across Torbay and South Devon NHS Foundation Trust (TSDFT).
• Front of house duties including answering the phone, taking accurate messages, relaying customer inquiries to appropriate staff, and meeting visitors to the CES (sales representatives, service engineers, trust employees, couriers) and directing them to locations/staff.
• Arrange meetings, ensuring papers are available and collecting reflective notes of meetings.
• Maintain clerical and secretarial support in an efficient, consistent, and thoughtful manner.
• Contribute to data inputting and processing on the trust's medical devices database management system.
• Promote and contribute to providing straightforward professional advice and guidance services, demonstrating best value to the organization.
• Provide administration support to the Head of Service and members of the CES leadership team to ensure a safety-focused and high-quality service.

About us

The Clinical Engineering Services provides a comprehensive management and technical support service for a broad spectrum of medical devices used throughout the health, care, and social community.

The administration support team works closely with the Contracts Manager, Senior Engineers, and Head of Service to optimize technical service support by reviewing diverse options with supporting medical devices or other scientific equipment. The CES ensures patient safety is delivered within a best value model to optimize life ownership costs.

You will support the senior engineers within the Medical Electronics section, the largest section in CES, providing repair, routine scheduled service maintenance, troubleshooting, technical advice, and commissioning & device disposal ('cradle to grave').

Medical Electronics implements and manages Medicines and Healthcare products Regulatory Agency (MHRA) safety notices and manufacturer product recalls/updates.

Within this section, there are three teams providing specialist support for critical care areas (Intensive Care Unit, Coronary Care Unit & High Dependency), operating theatre support (all operating theatres and recovery areas), and medical mechanical engineering & device library. This administration support role collaborates with these teams.

Job responsibilities

Please refer to your suitability for the post in your supporting information from the role requirements or person specification.

Person Specification

Qualifications

• 2x GCSEs grade A*-C in English and Maths or equivalent.
• Or 2x AS levels in relevant subjects.
• Or 2x A Levels in relevant subjects.
• 5x GCSEs grade A*-C including Maths, English, and/or Science ICT.
• AS/A levels grade A-E in Science, Maths, or relevant subjects.
• NVQ 3 in Business Administration or Health Care Subject.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Torbay and South Devon NHS Foundation Trust