Clinical Device Support/End-user Support/Field Engineer

Job Description

Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients worldwide. Our client is an American multinational information technology services and consulting company and is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses.

Job Title: Clinical Device Support/End-user Support/Field Engineer

Work Location: Worcester, MA, 01608

Job Type: Contract

Work Type: Onsite

Duration: 12+ Months

Job Summary:

• We are seeking a Clinical Field Engineer with 4 to 8 years of experience to join our team.
• The ideal candidate will have expertise in Service Desk, Field Services, and Desktop Support.

Required Skills:

• Experience/Knowledge on Medical & Clinical Devices
• Basic System and Infra Knowledge
• Troubleshooting Clinical or Medical Devices
• Service Desk/Desktop Support (Remote)/Field Services

Responsibilities:

• Provide support for users of Clinical Device and systems.
• Provide hands-on Support in Clinical Device setups, upgrades, and maintenance.
• Provide general training for relevant applications and hardware.
• Respond to client inquiries.
• Provide technical support to end users.
• Troubleshoot hardware and software issues.
• Provide instructions or directly set up Clinical Device.
• Travel from site to site for Clinical Device support in different facilities.
• Record logs of rendered support.
• Demonstrate good interpersonal skills and communication.
• Travel from office to onsite is required on a daily basis with mileage reimbursement on travel bills.

Qualifications:

• Bachelor's degree in Computer Science or similar field.
• Prior experience in Clinical Devices or related field.
• In-depth knowledge of Clinical hardware and software systems, like MRI, Cardio, X-ray machines.
• Knowledge in computer operating systems such as Mac, Linux, and Windows.
• Minimum of 4 years of experience in Service Desk, Field Services, and Desktop Support.
• Strong analytical skills and attention to detail.
• Excellent communication and collaboration skills.
• Ability to work independently and as part of a team.
• Strong understanding of geospatial data management practices.
• Willingness to travel as required.
• Proactive approach to problem-solving.
• Ability to manage multiple tasks and projects simultaneously.
• Strong commitment to quality and accuracy.

TekWissen Group is an equal opportunity employer supporting workforce diversity.