Clinical Customer Service Administrator

Selexa Life Sciences are exclusively partnered with a leading global biotech client specialising in personalised healthcare, screening and diagnostics equipment.

The Clinical Customer Service Administrator will be the liaison between testing & diagnostics and physicians. This will include assigning clinical orders and working closely with patients to deliver superior customer service.

Role Responsibilities:

1. Oversee progress of specific clinical testing orders and support clinical testing services across the UK Labs.
2. Establish relationships with ordering physician centres' personnel, facilitate patient sample submission, monitor testing and reporting process, and resolve their billing queries as quickly and efficiently as possible.
3. Communicate processes with prospective ordering physicians to support the U.K. commercial team in customer education.
4. Facilitate communication with ordering physicians and provide materials and logistical information required for submission of patient samples within the Order Management System.
5. Facilitate discussions between ordering physicians, internal teams, and consulting physicians as needed.
6. Support continuous improvements to customer-facing and internal administrative processes to enable advancement of company clinical services.
7. Provide input on the documentation of customer-facing materials to support the launch of new technologies and testing kits.
8. Communicate feedback regarding improvements to internal systems used for clinical order management.

Background & Experience:

1. Degree or A Levels in Life Sciences preferred, but not essential.
2. 4 years experience in customer-facing, technical support or customer service.
3. 2 years experience ideally within a clinical or laboratory environment.