Clinical Case Manager

About Lyra Health

Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, 20 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.

We’re looking to add experienced mental health experts into our team as permanent Clinical Case Managers. The role will involve supporting our inbound helpline, completing online chats, assessing mental health needs, referring onto clinically appropriate therapy or signposting, offering immediate support, delivering video based therapy sessions and overarching case management services for our clients while collaborating and supporting our other global clinical teams.

The role is a permanent five (5) day a week role or part-time, with the option of a three (3) and four (4) day equivalent if preferred. This is a purely home working role and offers a great work-life balance.

We operate a fixed shift pattern for this position including week day or weekend shifts to cover the service from 8am - 8pm 7 days per week.

Key Responsibilities

• Working with a wide range of presenting issues and severity
• Robustly managing safeguarding and risk cases
• Quickly assessing clinical needs
• Implementing clinically appropriate treatment plans
• Monitoring and case managing your caseload
• Provide the first point of contact for service users accessing Lyra Workplace Mental Health service either via the helpline or online chat facility.
• Support and contain service users in the moment with brief goal focused therapeutic support and psychoeducation.
• Complete appropriate brief clinical, therapeutic assessments to determine the service user needs.
• Conduct robust risk assessments and swiftly implement risk management plans as required.
• Based on the outcome of clinical assessment, identify support available and appropriate to the service user either via their contracted sessions for goal orientated therapy or other services, local charities, health care as clinically appropriate.
• Accurately capture all information on the clinical database pertinent to the clinical management of the case.
• Adhere to all clinical and operational protocols, standards, service levels and procedures.
• Work collaboratively with our global clinical teams.
• Liaising with affiliate clinicians for case updates as required.
• Contribute to the service and business development as required.
• Play an active role in governance and quality assurance as required.

Qualifications

• Bachelors or Masters level counselling qualification appropriate to professional standards of the United Kingdom and / or the Republic of Ireland.
• Current registration or accreditation with relevant professional body.

Experience

• Essential
• Experience of working with a broad range of psychological health and workplace related issues. Should include mental health, trauma, stress, relationship issues, child related issues, anxiety, and substance related issues.
• Minimum of 400 hours therapeutic delivery post qualification.
• Experience of working in high pressure, time limited environments.
• Experience of working with high-risk cases such as suicide, abuse, as well as substance use and abuse.
• Minimum of 2 years working experience.

Desirable

• Currently employed or previous experience working for an EAP Provider in the UK and / or The Republic of Ireland
• Experience of working in a time limited framework
• Previous intake clinician working experience that includes telephonic, live chat, and email counselling

About You

• Ability to effectively prioritize multi-task and work in a time pressured environment
• Computer literacy & ability to type whilst conducting clinical work on the phone
• Articulate
• Good telephone manner and ability to provide telephonic therapy
• Good Clinical understanding and ability to manage risk
• Good time management ability
• Ability to work within a team
• Business and commercial awareness

Why Lyra?

• 28 days holidays plus bank holidays per year
• Private medical insurance
• Discretionary bonus scheme
• Group life assurance - up to 10x annual salary
• Critical health insurance - 2x Annual salary lump sum paid out, in accordance to illness.
• Access to 24/7 Employee Assistance Programme
• Accredited Living Wage Employer
• Monthly contribution towards external supervision.
• Robust CPD program and senior clinical support.
• Professional membership fees compensated.

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.