Clinical Administrator/Secretary

Northern Care Alliance NHS Foundation Trust

The Bury Integrated MSK Service is an investigation and treatment service for patients with musculoskeletal problems. The Administrative Team ensures the provision of a range of secretarial, administrative and clerical services to advanced practitioners working in the service. This entails typing clinic letters, co-ordinating clinics, pulling results for clinicians to follow up and maintaining accurate databases to monitor investigations.

Whilst reporting to the Office Manager, the post holder will be expected to work independently on set tasks and be responsible for meeting and agreeing targets and workloads. The post holder will be required to work closely with the other members of the Team, providing cover when necessary during periods of annual leave and other absences.

The post holder will be working in a highly confidential environment and it is therefore important that they understand the need for accuracy and the considerable responsibility held whilst working in this role.

The post holder must be competent in audio typing, medical and technical terminology, computer systems and be responsible for administrative equipment.

Main duties of the job

1. Typing clinic letters
2. Preparing clinics
3. Arranging follow up appointments
4. Maintaining databases to record when patients are referred for investigations
5. Pulling results for clinicians to follow up patients
6. Answering telephone queries
7. Providing admin support to clinicians

About us

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

Job responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading.

Person Specification

Qualifications

• Minimum Level C GSCE English or equivalent
• NVQ Level 2 in Administration or equivalent
• IT skills qualification or equivalent
• NVQ Level 3 in Administration or equivalent
• RSA level 2 or equivalent.

Knowledge, Training & Experience

• Substantial work experience in an administrative role.
• Experience of working within tight deadlines
• Experience of working within a team and also alone.
• Good knowledge of Microsoft Applications in particular Word and Excel
• Experience of use of digital dictation equipment
• Experience of audio typing
• Knowledge of Information Governance with regard to maintaining confidentiality.
• Self-motivated. Interested in personal development.
• Experience of using NHS Trust specific data systems such as Patient Administration System (PAS), Choose and Book and SMART
• Experience and knowledge of systems and processes within the NHS and understanding of medical terminology
• Previous experience in a medical/social care background

Skills & Abilities

• Excellent communication and interpersonal skills.
• Tactful, courteous and polite demonstrating empathy when dealing with others.
• Ability to liaise effectively with patients, members of the team and external partners.
• Word processing with accuracy and minimum speed of 40 wpm Audio typing skills
• Accuracy of typing & telephone skills
• Ability to present information in a clear and logical manner - both written and verbal.
• Ability to demonstrate organisational skills including time management & ability to work on own initiative
• Flexible and adaptable to meet the needs of the service & able to travel between sites.
• To comprehend and work within the Trusts policies of data protection, confidentiality, equal opportunities and Health and Safety to meet the differing needs of patients.
• Awareness of cultural diversity
• Customer Care experience
• Disability awareness

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Northern Care Alliance NHS Foundation Trust

£24,071 to £25,674 a year pro rata, per annum