Clinical Administrator

Lancashire & South Cumbria NHS Foundation Trust

We are offering an exciting opportunity for an experienced and enthusiastic person to support the Child and Adolescent Mental Health Team. This post is based at Westgate House, Hillside Health Centre, Skelmersdale.

The post is 37.5 hours per week and is a permanent post within the team. Working hours are Monday - Friday, 9am - 5pm.

Qualifications needed: NVQ level 2 administrative qualification or equivalent experience, RSA 2 or equivalent, ECDL or equivalent experience.

This is an exciting opportunity for enthusiastic and motivated individuals to join a community based children's mental health service and work as part of a multi-disciplinary team. This team includes psychological therapists, nurses and psychiatrists.

You must be able to provide efficient administrative support and have excellent IT, keyboard and data inputting skills. You will also require strong interpersonal skills, be able to demonstrate initiative and the ability to organise your workload effectively. The work is varied, interesting and demanding and candidates need to be organised, flexible and reliable. We are looking for people who possess the ability to meet the demands of the service, and also to be able to communicate with a wide range of people, including patients, carers and health care professionals.

Work Pattern: Full Time

Main duties of the job

The post holder will provide a comprehensive administration and information service across the Mental Health Network, coordinating their activities with other members of the Business Administration Team to ensure an efficient and confidential service is provided.

The post holder will be aligned to a specific team and is required to work flexibly in response to the needs of the Networks administrative service providing cover to departments on various sites as directed by their Team Leader to ensure continuity of a quality service provision.

• Be the first point of contact for the department.
• Answer telephones, taking and forwarding messages, ensuring that all telephone and personal callers receive a prompt, courteous, non-judgmental and well-informed response.
• Respond to queries, dealing with routine matters and passing more complex queries to the appropriate member of staff.
• Receive, allocate and despatch departmental mail (internal and external).

Job responsibilities

• Provide an administrative service to include typing of routine information such as reports and other correspondence on behalf of the team, ensuring a high standard in accordance with Trust standards.
• Attend and participate in team meetings and administrative service meetings as required as part of the smooth running of the service. Demonstrate the role to new or less experienced staff.

Person Specification

Education/Qualifications

• Administrative qualification at NVQ Level 2/RSA 2 OCR Level 1 or 2 or equivalent experience.

Knowledge

• Working with databases.
• Working with Microsoft Office applications.
• Working with NHS data systems such as Rio.

Experience

• Working in an office environment.
• Working with members of the public.
• Working in the NHS.
• Working in a customer services environment.

Skills and Abilities

• Good grammar and numeracy skills.
• Excellent keyboard skills.
• Data input and retrieval.
• Ability to communicate effectively.

Other

• Willingness to travel around the organisational footprint.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Lancashire & South Cumbria NHS Foundation Trust