Clinical Administrator

Lancashire Care Foundation Trust; Skelmersdale; On-site; GBP 20,000 - 30,000

Job description

Our Vision is to provide the best mental health, learning disability, autism and community based services for the populations we serve.

As an integrated mental health, learning disability and community Trust, Lancashire and South Cumbria NHS Foundation Trust provides a range of services including:

1. Primary and secondary mental health care for children and adults including specialist inpatient child and adolescent mental health provision, perinatal mental health, forensic services including low and medium secure care.
2. Specialist community support for children and adults with learning disabilities and autism, including intensive support.
3. Community physical health and well-being services for children and adults.

The Trust was first established in 2002 and employs approximately 7,000 staff who provide care from more than 400 sites. The organisation offers opportunities for medics, mental health and general nurses, allied health professionals, psychology, administration and clerical staff, apprentices and volunteers.

Lancashire and South Cumbria NHS Foundation Trust supports flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, home/remote working, and flexi-time.

For more information visit our website via Lancashire & South Cumbria NHS FT.

Job overview

We are offering an exciting opportunity for an experienced and enthusiastic person to support the Child and Adolescent Mental Health Team. This post is based at Westgate House, Hillside Health Centre, Skelmersdale.

The post is 37.5 hours per week and is a permanent post within the team. Working hours are Monday - Friday, 9am - 5pm.

Qualifications needed: NVQ level 2 administrative qualification or equivalent experience, RSA 2 or equivalent, ECDL or equivalent experience.

This is an exciting opportunity for enthusiastic and motivated individuals to join a community based children's mental health service and work as part of a multi-disciplinary team. This team includes psychological therapists, nurses and psychiatrists.

You must be able to provide efficient administrative support and have excellent IT, keyboard and data inputting skills. You will also require strong interpersonal skills, be able to demonstrate initiative and the ability to organise your workload effectively.

The work is varied, interesting and demanding and candidates need to be organised, flexible and reliable. We are looking for people who possess the ability to meet the demands of the service, and also to be able to communicate with a wide range of people, including patients, carers and health care professionals.

Work Pattern: Full Time

Hours/sessions per week: 37.5 hours per week

Main duties of the job

The post holder will provide a comprehensive administration and information service across the Mental Health Network, coordinating their activities with other members of the Business Administration Team to ensure an efficient and confidential service is provided.

The post holder will be aligned to a specific team and is required to work flexibly in response to the needs of the Networks administrative service providing cover to departments on various sites as directed by their Team Leader to ensure continuity of a quality service provision.

• Be the first point of contact for the department.
• Answer telephones, taking and forwarding messages, ensuring that all telephone and personal callers receive a prompt, courteous, non-judgmental and well-informed response.
• Respond to queries, dealing with routine matters and passing more complex queries to the appropriate member of staff.
• Receive, allocate and despatch departmental mail (internal and external)

Detailed job description and main responsibilities

• Provide an administrative service to include typing of routine information such as reports and other correspondence on behalf of the team, ensuring a high standard in accordance with Trust standards.
• Attend and participate in team meetings and administrative service meetings as required as part of the smooth running of the service.
• Demonstrate the role to new or less experienced staff.

Person specification
Education/Qualifications
Essential criteria

• Administrative qualification at NVQ Level 2/RSA 2 OCR Level 1 or 2 or equivalent experience

Knowledge
Essential criteria

• Working with databases
• Working with Microsoft Office applications

Desirable criteria

• Working with NHS data systems such as Rio.

Experience
Essential criteria

• Working in an office environment
• Working with members of the public

Desirable criteria

• Working in the NHS
• Working in a customer services environment

Skills and Abilities
Essential criteria

• Good grammar and numeracy skills
• Excellent keyboard skills
• Data input and retrieval
• Ability to communicate effectively

Other
Essential criteria

• Willingness to travel around the organisational footprint

Employer certification / accreditation badges

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Applications from job share partners are welcome and other forms of flexible working will be considered for all posts.