Clinical Administrator

Lancashire & South Cumbria NHS Foundation Trust; Preston; On-site; GBP 20,000 - 30,000; Full time

Job description

Job summary

The post holder(s) will provide a comprehensive administration and information service across the Community & Wellbeing Network, coordinating their activities with other members of the Business Administration Team to ensure that an efficient and confidential service is provided.

The post holder will be aligned to the Minerva & Fulwood Park Admin Hub based at the Minerva Health Centre on Reception and in Medical Records and is required to work flexibly in response to the needs of the Locality's administrative service. They may be required to provide Reception and clinical admin cover at other clinics and health centres in the Preston locality as directed by their administration line manager, to ensure continuity of a quality reception and admin service provision.

The post holder will have a good standard of education with qualifications in English, Maths and Word Processing. Excellent computer skills are required. One of the primary purposes of this role is to provide a comprehensive reception and administration service and therefore administration experience is essential in order to provide a professional service to the clinical teams.

Main duties of the job

• Be the first point of contact for the unit/department, greeting visitors and ensuring people sign in and are met by staff or directed to the right area as appropriate.
• Provide reception duties.
• Answer telephones, taking and forwarding messages, ensuring that all telephone and personal callers receive a prompt, courteous, non-judgmental and well-informed response.
• Respond to queries, dealing with routine matters and passing more complex queries to the appropriate member of staff.
• Receive, allocate and despatch departmental mail (internal and external).
• Provide an administrative service to include typing of routine information such as reports, minutes and other correspondence on behalf of the manager and other members of the team, ensuring a high standard in accordance with Trust standards.

About us

Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.

The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.

For more information, please visit our website via Lancashire & South Cumbria NHS FT.

Job description

Job responsibilities

• Assist the running of an efficient appointments system, dealing with routine referrals, sending patient letters/information, text reminders, distributing to appropriate clinical team.
• Assist in the administration processes for clinical education programmes for patients and training events for staff and partners.
• Contact patients who fail to attend appointments by telephone, email, text or letter, rescheduling appointments as necessary.
• Communicate with GPs and other Health Professionals regarding patients who have accessed the service e.g. confirming receipt of referral, clarifying referral details, chasing biochemistry results or other diagnostics and informing on waiting times or onward referrals.
• Work collaboratively with the appropriate management teams and other departments including clinicians to ensure that all appropriate leads are notified in case of matters of urgency and dealt with in a timely manner.
• Attend and participate in team meetings and administrative service meetings as required as part of the smooth running of an integrated team-based service approach.

Person Specification

Education/Qualifications

Essential

• Administrative qualification at NVQ Level 2/RSA 2 or equivalent experience.
• GCSE English Language A-C.
• ECDL or equivalent experience.

Knowledge

Essential

• Working with databases.
• Working with Microsoft Office applications.

Desirable

• Working with NHS data systems such as RiO, iPM, eCPA.

Experience

Essential

• Working in an office environment.
• Working with members of the public.

Desirable

• Working in the NHS.
• Working in a customer services environment.

Skills and Abilities

Essential

• Good grammar and numeracy skills.
• Excellent keyboard skills, data input and retrieval.

Desirable

• Good organisational skills.
• Ability to communicate effectively both written & verbal.

Personal qualities

Essential

• Excellent telephone manner.
• Treats people with courtesy and respect at all times.

Work related

Essential

• Willingness to undertake CRB clearances.
• Ability to work flexibly and comply with all requirements of post.
• Willingness to travel around the organisational footprint.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lancashire & South Cumbria NHS Foundation Trust
Address

Minerva Health Centre,
Lowthorpe Rd,
Preston,
PR1 6SB

Employer's website