Clinical Administrator

Lancashire Care Foundation Trust; Blackpool; On-site; GBP 20,000 - 30,000; Full time

Job description

Our Vision is to provide the best mental health, learning disability, autism and community based services for the populations we serve.

As an integrated mental health, learning disability and community Trust, Lancashire and South Cumbria NHS Foundation Trust provides a range of services including:

1. Primary and secondary mental health care for children and adults including specialist inpatient child and adolescent mental health provision, perinatal mental health, forensic services including low and medium secure care.
2. Specialist community support for children and adults with learning disabilities and autism, including intensive support.
3. Community physical health and well-being services for children and adults.

The Trust was first established in 2002 and employs approximately 7,000 staff who provide care from more than 400 sites. The organisation offers opportunities for medics, mental health and general nurses, allied health professionals, psychology, administration and clerical staff, apprentices and volunteers.

Lancashire and South Cumbria NHS Foundation Trust supports flexible working, believing that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, home/remote working, and flexi-time.

Job overview

At LSCFT we are passionate about providing high quality patient centred care. We are currently recruiting a forward thinking, reliable and enthusiastic Administration team member to join our busy administration team based at The Shorelands, Fylde Coast.

As a vital team member you will provide excellent administration and communication skills and work flexibly in response to the service needs. You will have strong interpersonal and organisational skills, be computer literate and be able to use a variety of systems including Excel and Microsoft Office, possess excellent time management skills along with the ability to manage competing demands and priorities.

This is a very varied role and would suit someone who is highly motivated and capable of working on their own initiative, with a medium level of supervision.

Working Pattern: Full Time

Hours/Sessions per week: 37.5 Hours

Main duties of the job

This is an exciting opportunity for a committed individual to join the Administrative Team and assist in the smooth running of the service.

• Provide a range of secretarial duties to the team or department
• Attend departmental meetings on a regular basis
• Ensure data is inputted accurately and timely and proactively
• Be the first point of contact for the team or department. Greeting visitors, answering telephones, taking and forwarding messages, ensuring that all telephone and personal callers receive a prompt, courteous, non-judgmental and well-informed response.
• Respond to queries, dealing with routine matters and passing on more complex queries to the appropriate member of staff
• Provide day to day support to clinical teams and colleagues
• Work collaboratively with the appropriate management teams and other departments and ensure that all cases are dealt with in a timely manner
• Typing appointments/discharge letters

The successful candidate will have good all round administration skills/experience and knowledge of customer service. You will be required to work flexibly in response to the needs of the networks administration service, providing cover to various sites as directed by their administration line manager to ensure continuity of a quality service provision.

Working for our organisation

Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.

The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.

Detailed job description and main responsibilities

• Be the first point of contact for the department.
• Answer telephones, taking and forwarding messages, ensuring that all telephone and personal callers receive a prompt, courteous, non-judgmental and well-informed response.
• Respond to queries, dealing with routine matters and passing more complex queries to the appropriate member of staff.
• Receive, allocate and despatch departmental mail (internal and external).
• Provide an administrative service to include typing of routine information such as reports and other correspondence on behalf of the team, ensuring a high standard in accordance with Trust standards.
• Attend and participate in team meetings and administrative service meetings as required as part of the smooth running of the service.
• Demonstrate the role to new or less experienced staff.

Please see Job Description and Person Specification attached to this vacancy for the full responsibilities of this role.

Person specification

Education/Qualifications
Essential criteria

• Administrative qualification at NVQ Level 2/RSA 2 OCR Level 1 or 2 or equivalent experience

Knowledge
Essential criteria

• Working with databases
• Working with Microsoft Office applications

Desirable criteria

• Working with NHS data systems such as iPM, eCPA

Experience
Essential criteria

• Working in an office environment
• Working with members of the public

Desirable criteria

• Working in the NHS
• Working in a customer services environment

Skills and abilities
Essential criteria

• Good grammar and numeracy skills
• Good organisational skills
• Data input and retrieval

Personal
Essential criteria

• Excellent telephone manner
• Treats people with courtesy and respect at all times

Other
Essential criteria

• Ability to work flexibly and comply with all requirements of post
• Willingness to travel around the organisational footprint

Use of Artificial Intelligence (AI)

Please be aware, the use of Artificial Intelligence (AI) when submitting an application is monitored and if you have used AI to generate an application, you are required to declare this on your application form. Failure to do so, may result in your application being withdrawn.

We want to highlight the importance of integrity and authenticity in your application form, and ask you to use AI tools responsibly to ensure your application form is a true reflection of your skills, knowledge and experiences.

Please ensure that you read the person specification attached below as your application will be measured against this document.

Applications from job share partners are welcome and other forms of flexible working will be considered for all posts.

For all posts which require a Disclosure and Barring Service (DBS) check please be aware of the Disclosure and Barring Service Code of Practice, a copy of which is available by logging on to the DBS website. If the post is subject to DBS disclosure, a charge will be made to the successful candidate(s).

You are advised to consider applying for LSCft vacancies as soon as possible as in some instances vacancies are closed as soon as a sufficient number of applications have been received. If you are not invited to interview within three weeks of the closing date then please assume that on this occasion you have been unsuccessful, as it is not possible to contact all unsuccessful candidates.

LSCft is committed to celebrating difference as an asset and we know that recruiting talent from diverse backgrounds helps to create a more flexible, creative and effective workforce. We actively challenge discrimination and welcome applications from people regardless of age, disability (particularly those with experience of accessing or caring for someone who has accessed mental health or learning disability services), ethnicity, gender, religion or belief or sexual orientation. Our goal is for the Trust to be truly representative of the communities we serve so we are particularly keen to receive applications from people in under-represented groups. If there is anything you'd like to discuss in relation to your application then please ask.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. You are therefore advised to consider applying for this vacancy as soon as possible to avoid disappointment.
Documents to download

• JDPS FYL601-CS (PDF, 432.4KB)
• NHS Staff Benefits - 2023 (PDF, 556.9KB)
• We Do More at LSCFT (PDF, 654.2KB)