Clinical Administration Manager

An opportunity has arisen for a Clinical Administration Manager based at Conquest Hospital working within the small central administration management team. The post holder will have responsibility for the daily operational management of clinical secretaries and administrative staff. Working closely with the senior management team as well as Divisional service managers to ensure appropriate support and work planning for service provision by developing, maintaining and managing the systems and processes within departments.

Proven leadership, advanced communication, attention to detail and a flexible approach are essential. The post holder would be expected to be proactive, driven and highly motivated. Staff management experience and a knowledge of HR processes is essential.

This is a part-time post of 22 hours per week

Main duties of the job

1. To have responsibility for day to day management, HR and operational issues for the administrative team.
2. To manage and train junior secretarial, administrative and temporary staff with all procedures within the division, managing performance and objectives.
3. Responsibility for monitoring team performance information, targets and quality measures, and embedding good working practices within the administrative team.
4. Managing and approving annual leave for staff within the secretariat ensuring adequate secretarial cover in respect of annual leave and sickness where appropriate.
5. To monitor and manage sickness/absence in relation to the Absence Management Policy for all secretarial staff within the Trust and to ensure appropriate action is taken when necessary.
6. To work as part of a group with other Clinical Administration Managers to look at new ways of streamlining and improving secretarial teams.

About us

We are proud to provide 'Outstanding' care and be a great place to work. We provide safe, compassionate and high quality care to half a million people living or visiting East Sussex. We are one of the largest organisations in East Sussex, the only integrated provider of acute and community care in Sussex. Our extensive services are provided by 7000 + members of staff working from acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites and in people's own homes.

In 2020 the Care Quality Commission rated us as 'Good' overall, and 'Outstanding' for being caring and effective. The Conquest Hospital and our Community Services are rated 'Outstanding'. Eastbourne DGH rated 'Good'.

In 2020, the Trust launched its ambitious 'Building for our Future' programme. This once in a lifetime programme aims to repair, redevelop and expand our hospitals, transforming the environment in which we provide care for generations to come.

Job description

Please refer to the job description attached.

Person Specification
Qualifications
Essential

• Expert knowledge of the full range of administrative procedures, acquired through degree or equivalent training and previous experience of working in an administrative environment.
• GCSE or 'O' Level of Education or equivalent to include English & Maths.
• Management Qualification, i.e. NVQ Level 4 in Management or proven operational management experience.

Desirable

• 1st Line Management / New Manager Orientation.
• IT qualification.

Experience
Essential

• Experience of working in a customer facing environment, resolving queries and using initiative to ensure first-class service delivery.
• Experience of supervising a team of staff.
• Experience of recruiting staff.
• Good IT skills including experience of using software packages for word processing, databases and spreadsheets.
• Previous experience of working in a large organisation.
• Previous experience of maintaining records.

Desirable

• Extensive recent NHS experience, or experience of working in a healthcare setting.
• Managing staff sickness through HR policies.
• Managing competencies and disciplinary procedures through HR policies.

Employer details
Employer name
East Sussex Healthcare NHS Trust
Address
Conquest
The Ridge
St Leonards on Sea
TN37 7RD

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