Clinical Admin Officer

Job Overview

The post holder will provide administrative support to the ENT/OMFS Team and be responsible for providing excellent customer service, working closely with the clinical admin team leads and the Patient Pathway Co-ordinator.

Main duties of the job

To provide an administrative service to the Department.

To work closely with the Clinical Admin Leads and patient Pathway Coordinator to set daily priorities and targets.

To answer incoming calls to the department

To book appointments for patients

To plan and organise own work schedule with the use of appropriate planning aids, demonstrating good time management and ensure anticipated difficulties in meeting deadlines are promptly reported.

To obtain and organise information in support of own work activities, maintain confidentiality in accordance with organisation procedures.

To answer queries in a timely and professional manner.

To ensure that secure systems are in place for the storage of all resources including computerised information.

To assist with booking appointments

To ensure all phone calls are dealt with in a professional and timely manner adhering to the local targets set by the department and Trust

To operate the various EPIC and other IT systems to fulfil the role/department requirements

Working for our organisation

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

Frimley Health Trust benefits on Vimeo

Detailed Job Description And Main Responsibilities

Respond to callers and/or visitors promptly and courteously, identifying their needs and referring them as appropriate to the relevant discipline

To adopt methods of communication and support which are suited to the needs of the visitors and/or callers

To acknowledge difficulties in communication or in providing support and seek help as appropriate

To follow established procedures and demonstrate appropriate behaviour in dealing with awkward or aggressive visitors and/or callers

To adhere to Trust Values in promoting all aspects of Customer Care to a high standard.

Person specification

Experience

Essential criteria

• Be able to work in a busy environment and remain calm under pressure
• Experience of working within a team environment
• Competent with current software programmes (i.e. MS Word, Excel, PowerPoint)
• Similar Job Experience
  
  

Desirable criteria

• NHS experience
  
  

qualification

Essential criteria

• GCSE
  
  

Desirable criteria

• Admin qualifications
  
  

Skills & Knowledge

Essential criteria

• Ability to prioritise workload
• Ability to communicate clearly.
• Excellent interpersonal skills.
  
  

Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As a well performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire.

We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities.

We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.

We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment.

Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.

Apply online now