Client Support Administrator

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Sector: Administration and Secretarial
Role: Administrator
Contract Type: Permanent
Hours: Full Time

The Vacancy

CLIENT SUPPORT ADMINISTRATOR

We have an exciting opportunity for an experienced, full-time Client Support Administrator to join the team at our offices in Manchester, to support Wates FM in delivering a comprehensive, first-class maintenance service. This role provides a positive, professional, and seamless link between all members of the management team and supports all staff working on the account, ensuring the effective provision of help desk and financial administration.

ABOUT THE ROLE

It is important to us that we get the right person for the role, so to be seriously considered, it would be great if you can bring us strong administration experience in a busy, client-driven environment, experience in Facilities Management, and working knowledge of CAFM systems (elog systems). NVQ/SVQ in Customer Services Level 1-4 is preferred but not essential.

We require solid written and verbal communication skills, as well as high PC literacy with proficiency in the use of Microsoft Office Suite, Concept Evolution, and other IT systems. The ability to multitask and manage your time effectively, prioritizing the right tasks, is essential.

This is a terrific opportunity to progress your career as part of a talented, diverse, and supportive team.

Key Accountabilities as Client Support Administrator include:

1. Workflow management of all jobs through the CAFM system. Logging, updating, closure, and reporting against all PPM and reactive tasks. Assignment and allocation of jobs to be tasked through the site Account Manager and Supervisor.
2. Procurement through the systems for parts, materials, or contracted services required by Wates and the Client team. This may include obtaining pricing for quotes as requested by the site Account Manager or Supervisor.
3. Administration of cash processes required by Wates and the Client, including management of accounts payable workflows and financial housekeeping activities.
4. Administration and management of compliance records and documentation through ACT, Client systems, and logbooks held on site.
5. Ability to prioritize and work through a wide variety of daily demands while remaining calm and composed.

WHAT WE OFFER

1. Competitive salary
2. Extensive corporate benefits including Private Medical, Pension 5% employers' contribution, Health and Wellness programme, 22 days holidays + bank holidays, and much more...
3. Excellent range of learning and development activities to support your career progression.
4. Industry-leading family leave benefits, including 26 weeks fully paid maternity and 8 weeks fully paid paternity.

To find out more about LIFE AT WATES, please click on the following link: Wates Careers

As a responsible and inclusive employer, we are committed to equality and are proud to have been recognized for this through various accolades, including gold accreditation with Investors in People. We are also a Disability Confident employer. Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at the offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

Work for Wates

Wates is one of the UK's leading family-owned development, building, and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose of 'reimagining places for people to thrive' and our three promises:
Thriving places: working with customers, partners, and communities to create sustainable, inclusive places full of opportunity.
Thriving planet: protecting nature and taking action on climate change by collaborating and innovating with our partners.
Thriving people: creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care.