Client Success Representative

PFM FLEET SERVICE; Warrington; On-site; GBP 20,000 - 30,000; Full time

Job description

Join Our Team as a Client Success Representative!
PFM Fleet Service – Delaware, OH - Full-Time, Monday–Friday

Are you passionate about delivering exceptional customer service and eager to grow your career in the commercial vehicle and heavy truck industry? PFM Fleet Service is hiring a Customer Success Representative to support our Service Advisors and grow into a full-time Service Advisor role.

About us:
PFM Fleet Service in Delaware, Ohio, specializes in providing top-tier maintenance and repair services for fleet vehicles. We handle everything from routine maintenance to complex repairs, ensuring our clients' fleets stay reliable and road-ready. With a commitment to quality workmanship and exceptional customer service, PFM Fleet Service is a trusted partner for businesses that depend on their vehicles to operate efficiently.

Key Responsibilities:

1. Answering phone calls and assisting customers.
2. Writing and managing repair orders.
3. Communicating with Service Advisors and customers to ensure a seamless service experience.
4. Shuttling customers and non-CDL vehicles as needed.

What We Offer:

1. Career Development: This role is designed to train you for a Service Advisor position.
2. Generous PTO: 3 weeks of paid time off after just 90 days.
3. Comprehensive Benefits: Health, accident, vision, dental, and pet insurance.
4. Employee Discounts: Enjoy discounts on services for your vehicle.
5. Supportive Team Environment: Join a company that values your growth and success.

Requirements:

1. A customer-first attitude and excellent communication skills.
2. Ability to multitask in a fast-paced environment.
3. Valid driver’s license and ability to drive non-CDL vehicles.

If you’re ready to take the next step in your career and work with a team that values professionalism and growth, apply today!

Contact Drake by phone or text at [phone]