Client Success Manager

Populous Shells 4; West Yorkshire; Remote; GBP 35,000 - 55,000; Full time

Job description

CLIENT SUCCESS MANAGER / REMOTE ROLE WITH REGULAR TRAVEL INTO LONDON / COMPETITIVE BASIC + BENEFITS PACKAGE

Are you a Client Success Manager ready to turn complex data into compelling narratives and build lasting client relationships that drive real business impact? If so, we have an exciting new opportunity that could be perfect for you!

A Life in a Day creates uniquely immersive, 24-hour experiences designed to help participants understand what its like to live with a specific disease or condition. Through a blend of interactive challenges delivered via a mobile app, live role-play scenarios, and physical kits, participants are guided to "walk in a patients shoes" and make real-life choices that mirror the issues faced by those living with the condition. This unique approach fosters deep empathy and insight, with participants often noting the transformative impact of the experience on their perspectives and professional approaches.

This Client Success Manager role will empower you to become the trusted bridge between our innovative solution and key clients, driving real business impact through strategic data storytelling and relationship building.

You will be the primary point of contact for our key client accounts.

The ideal candidate will be passionate about fostering strong relationships, adept at translating data into compelling stories, and skilled in aligning client objectives with our platforms capabilities. Your efforts will ensure our clients receive outstanding value, facilitating repeat sales and sustained growth.

Whats on Offer?

• Competitive Salary: based on experience.
• Exciting Projects: you'll be creating innovative work that gets seen and has a real impact.
• Highly Supportive Culture: the team thrives on nurturing each others talents.
• Remote Working: with occasional travel into London as the business requires.
• Private Healthcare Cover: on successful completion of probationary period.
• Dynamic Working: flexibility to enable you to do your best work.

Key Responsibilities Of The Client Success Manager

• Serve as the lead contact for designated accounts.
• Translate complex data into insightful narratives that clearly demonstrate the value and ROI of our services.
• Build and maintain excellent, long-lasting relationships with key clients.
• Manage client requests and ensure timely resolutions.
• Employ exceptional listening, questioning, and research skills to fully understand clients strategies, products, and industry trends.
• Stay updated on industry changes to proactively address client needs.
• Collaborate with clients to understand their goals and align our solutions accordingly.
• Drive product adoption through tailored guidance and education, ensuring clients fully utilise our platform.
• Proactively identify and address potential issues to increase client retention and loyalty.
• Spot opportunities for upselling, cross-selling, and account expansion, enabling the sales team to secure repeat business.
• Act as a liaison between clients and internal teams (creative, sales, delivery) to relay client feedback and drive continuous improvement in service delivery.

Skills & Experience

• Proven ability to build, manage, and nurture long-term client relationships.
• Strong analytical skills with the ability to convert data into clear, compelling narratives that showcase value.
• Excellent verbal and written communication skills.
• Ability to listen actively and ask probing questions to fully understand client needs.
• Adept at identifying challenges and crafting innovative solutions that align with client objectives.
• Experience working cross-functionally with teams such as sales, creative, and delivery to ensure client satisfaction.
• Familiarity with CRM systems and data analytics tools to track, manage, and report on client success metrics.
• Several years of experience in client success, account management, or a related client-facing role.
• Demonstrated experience in understanding industry trends and translating them into actionable strategies for client growth.
• Prior experience in using data to drive decision-making and craft impactful client stories.
• Proven track record of managing client accounts that led to increased retention and revenue growth, including successful upsell and cross-sell initiatives.

Whats Next?

If you have the customer facing skills and enthusiasm to be successful in this Client Success Manager position, we would love to hear from you. APPLY NOW for immediate consideration.