Client Success Manager

At Insurwave, we're searching for driven individuals passionate about making a real impact for our clients. We're excited to announce an opportunity for a Client Success Manager to join our rapidly expanding client success team, helping us to continuously onboard and deliver client features that delight our clients and make a real difference to what they do. If making a tangible difference excites you, this role could be the start of an incredible journey with us!

What Will I Be Doing?

As a Client Success Manager at Insurwave, you'll play a key role in managing client accounts, understanding client requirements and onboarding features for our growing client base. You will be part of a diverse cross-functional team of Insurwavers who are obsessed about delighting our clients and connecting data-driven client insights to value-generating features and client service delivery. Here are some examples of the things you’ll be doing each day:

Responsibilities

• Be the contact for client accounts, ensuring their satisfaction and maximizing the value of our platform.
• Develop a deep understanding of client needs, goals, and pain points, driving strategic initiatives that ensure long-term success.
• Proactively manage account health, providing insights, analytics, and recommendations for feature adoption.
• Collaborate with cross-functional teams (Commercial, Product, and Support) to address client challenges and feedback.
• Lead onboarding processes, ensuring clients experience smooth transitions and are set up for success from day one.
• Manage roadmap roll out by identifying upsell and cross-sell opportunities to help clients fully leverage our platform's potential.

Your Profile

Who We're Looking For:
You’ll need to be able to demonstrate the core skills for the role, although more importantly if you don’t quite have all the skills, you have a passion and willingness for learning. Here’s what would make you stand out:

• Be the client experience champion across the business, building strong relationships with clients underpinned by clear articulation of client value.
• Be constantly curious about seeking client insights and how these can translate into value-generating features.
• Stellar communication and interpersonal skills, with the ability to build trust and rapport with clients and internal colleagues.
• Excellent project management skills for onboarding clients and building out a client roadmap.
• A proactive problem-solver who can balance client needs with business goals.
• Possess a problem-solving mindset, emphasizing attention to detail, creativity, and the ability to break down ambiguous problems into solvable components.
• Experience in consulting in commercial insurance is desirable.
• Demonstrate a data-driven mindset with a keen eye for identifying trends and opportunities.
• Comfortable working in detail but able to rise up to see the bigger picture.
• Able to collaborate with a talented and supportive team to achieve company-wide objectives.
• You will have a passion for technology and a desire to help clients thrive.

To be a successful Insurwaver, your attitude is as important as the skills you bring. Insurwavers think big, build with ambition, and put our clients’ experiences first. We are incredible team players who have each other's back. These are our values which drive our culture, personified by our leadership team, and are key to what we are looking for in you.

Interview Steps

• Preliminary phone call with the Talent Team (no video required).
• First video interview with our People Experience Manager.
• Case Study Exercise.
• Final interview with the hiring panel.

Don’t be alarmed if there are other stages in the process, such as technical tests; it’s all part of the plan for some of our roles.

What’s in it for me?

You’ll be part of a mission-led team, working in a values-oriented culture, doing the exciting work that you thrive on, making a real difference and having the impact you know you can have. As well as incredible job satisfaction, you’ll also get:

• Lots of Holidays: 25 days annual leave | 8 Bank Holidays.
• More than a competitive salary: Private Health Care - Critical Illness Insurance - Life Insurance - 5% pension plan matching - cycle to work scheme - weekly online Yoga sessions.
• Great work-life balance with flexible working options.
• A commitment to learning & development opportunities to support you in reaching your full potential.

Join a values-driven, mission-oriented team where your contributions truly make a difference. At Insurwave, you’ll be part of something remarkable!

Ready to make an impact? Apply today!