Client Success Manager

Job Title: Client Success Manager

Job Location: London, UK

Job Location Type: Remote

Job Contract Type: Full-time

Job Seniority Level: Mid-Senior level

ClinChoice is a global full-service CRO dedicated to professional development and providing an excellent work-life balance, with a quality-focused, collaborative “one-team” culture. We are looking for a dynamic person to join our in-house team as a Client Success Manager on a permanent basis. This is a remote position in the South East of England.

The Client Success Manager is an integral, hands-on leader for a group of our clients, providing vision, strategic counsel, agency expertise, accountability, and growth across our partnerships.

The position requires proven success in delivering on organic growth, client relationship development and strategic insight for supporting the diverse range of clients (pharmaceutical, biotechnology, OTCs, medical devices, and consumer). This means elevating transactional client engagements to consultative, value-driven ones; generating, qualifying, and defining new opportunities across teams within client organizations; earning the respect and sought-after counsel of senior client stakeholders; and pushing the work to drive impactful results. Previous experience working with a CRO and managing pharmaceutical and biotechnology accounts required.

Main Job Tasks and Responsibilities:

• Cultivate and lead the relationship with existing client base within the Life Sciences, Pharmaceutical, Medical Devices, and Biotech industry sectors for pharmacovigilance, regulatory, clinical and technology services.
• Previous experience working with a CRO and managing the services provided to pharmaceutical and biotechnology companies required.
• Work with the existing clients and advise them on strategic issues to advance long-term partnership with them.
• Support sales activity, utilizing expertise and other resources, such as domain experts and client relations team.
• Support new business as part of expanding ClinChoice's footprint within the market; typically serving as primary point to engage with clients.
• Advise on any new technology development and collaborate with internal team/external consultants to support design and implementation of new technology.
• Lead and coordinate RFP responses, client presentations and any activities to facilitate the business expansion with existing clients.
• Establish good working knowledge of services offerings.

Education, Experience And Skills:

• Bachelor’s degree in a technical or business field and advanced university degree preferred (e.g., MBA, MS, PhD).
• Require 5+ years of applicable business, sales, consulting experience or combined industry experience.
• Experience selling CRO services is mandatory.
• Minimum of 2-3 years leading major programs and projects for Global 1000 companies; experience at a top consulting firm a strong plus.
• Possess clinical, safety or regulatory domain knowledge so as to understand client’s marketplace, competitive landscape and business drivers, and be able to speak intelligently in these terms.
• Collaborative player that can effectively influence others at all levels.
• Experience leading/facilitating complex workshops with tangible results.
• Strong executive level presentation and communication skills.
• Ability to work independently, manage time and create plans to achieve personal goals, while focusing on the success of the team is critical.
• Ability to think strategically and act tactically in a dynamic environment is essential.
• Customer Relationship Management skills.
• Requires excellent interpersonal, written and oral communication and presentation skills.
• Ability to communicate complex technical analysis to technical and non-technical audiences.
• Ability to create an environment conducive to contribution, growth, and achievement with an emphasis on customer-focused behavior.
• Requires up to 50% travel.

The Application Process:

Once you have submitted your CV, you will receive an acknowledgement that we received it. If you have the requirements we need, you will be invited for phone interview as the first step. Unfortunately, due to the number of applications we receive, we cannot reply to everyone individually if you are not successful.

Who will you be working for?

About ClinChoice: ClinChoice is a global full-service CRO specializing in clinical development and functional solutions for pharmaceutical, biotechnology, medical device, and consumer health companies. We have over 28 years of proven high-quality delivery and results across all our services with over 4,000 professionals in more than 20 countries across the Americas, Europe, and Asia-Pacific. We are on a mission to contribute to a healthier and safer world by accelerating the development and commercialization of innovative drugs and devices. Join our passionate team and make a meaningful impact on global healthcare!

Our Company Ethos: Our mission drives our culture: to contribute to a healthier and safer world by accelerating the development and commercialization of innovative drugs and devices. Our employees are the most valuable company asset and they are the fulcrum around which all ClinChoice activities are built and close management and training is the core instrument to develop and maintain highly-qualified personnel. The continuous training keeps the resources qualified in terms of competence and expertise and gives to all personnel the clear tools needed to manage both internal and client processes with the same methodology. The success of these core values is evidenced by our below industry average turnover rates. ClinChoice is an equal opportunity employer. We have based our success on attracting, developing, and promoting talent guided by diversity and inclusivity. Our employees come from very diverse backgrounds: gender, race, beliefs, and ethnicities. We recognize this is our strength and celebrate it.