Client Success Manager

Company | B2B SaaS, RiskTech, Energy & Commodities Trading

Position | Client Success Manager

Impact | Customer adoption, Relationship management, Product expansion

Size | Under 500 people

Location | London (Hybrid)

Hybrid | 2–3 days/week in-office (flexible based on client needs)

Offer | Competitive base + bonus

Benefits | Annual bonus, private healthcare, pension, flexible working, career progression within a growing company

The Role

Do you want to work in a role where you’ll become a strategic partner to some of the world’s most sophisticated energy and commodities trading firms?

This fast-growing B2B SaaS business is redefining how global trading firms manage credit, market, liquidity, and regulatory risk — with a platform trusted by Tier 1 players across Europe, the U.S., and Asia.

As Client Success Manager, you’ll report directly to the Head of Client Success and take full ownership of client relationships — driving product adoption, retention, and growth. You’ll serve as the go-to point of contact for a portfolio of enterprise customers, ensuring they get maximum value from the platform.

You’ll collaborate with cross-functional teams across Product, Engineering, Support, and Delivery — acting as the client’s voice internally while managing expectations externally.

The role is hybrid with a London HQ — typically 2–3 days per week in the office (Tues–Thurs), depending on client meetings and team collaboration.

What makes you a great fit:

1. You’ve worked in Customer Success, Account Management (Technical), or Professional Services within B2B SaaS — ideally with enterprise clients
2. You understand the world of energy, commodities, financial markets, or risk management
3. You know how to speak to senior stakeholders — from Heads of Risk to CTOs
4. You’re proactive, organised, and always looking to deliver value
5. You’re confident handling onboarding, training, renewals, and expansion conversations
6. You thrive in fast-moving, collaborative environments where no two days are the same

Interview Process | CV Review > Intro Call > Hiring Manager Interview > Stakeholder Panel > Offer

Click Apply to access the full briefing pack and book a confidential chat about your fit for the role.