Client Solutions Senior Engineer

TN United Kingdom; Worcester; Hybrid; GBP 40,000 - 70,000; Full time

Job description

Client Solutions Senior Engineer, Worcester

Client: Interactive Medica

Location: Worcester, United Kingdom

Job Category: -

EU work permit required: Yes

Job Reference: e01d50626f98

Job Views: 115

Posted: 14.03.2025

Expiry Date: 28.04.2025

Job Description:

Why do we want you? At Interactive Medica, we have a strong presence in over 30 different countries and create bespoke Cloud-based platforms for our clients. As an experienced SQL Engineer with strong SQL Server experience, you will be the face of this as our first line support! You'll be supporting our clients with queries and implementing solutions, ensuring our platforms run as smoothly as possible for our clients.

Job purpose, tasks and responsibilities: As our Client Solutions Senior Engineer, your focus will be to support our clients with our SQL based platform. You will collaborate with colleagues to deliver the best solution for our clients in a timely manner. Travel may be required in this role depending on the needs of our client, within the UK or elsewhere in Europe.

Other responsibilities of this role include, but aren't limited to:

1. Supervise daily routines & processes to ensure the smooth running of client’s tools, acting on any implementations needed.
2. Identify and implement quality improvements.
3. Action support queries from clients within our SLA.
4. Advise and recommend appropriate client solutions & alternatives.
5. Build positive relationships with clients and report accurately on all operational & technical aspects of the client’s maintenance.
6. Explore and contribute to new ways of implementing IM technology.
7. Manage client accounts ensuring the delivered solutions are working effectively.

Essential and desirable capabilities:

We always support colleagues to develop their skills but to be successful in this job you really do need to already be able to tick most of these boxes:

1. Experience in the same or a similar role.
2. Educated to degree level in a relevant field.
3. Good problem solving ability.
4. Passion for achieving excellent client satisfaction.
5. Strong knowledge of SQL Server and Transact SQL.
6. Knowledge of web-based technology and related products, such as Snowflake, Tableau, HTML, JavaScript, and CSS.
7. Ability to work to agreed timescales, keeping clients informed of any delays.
8. Confidence in a customer-facing role with excellent interpersonal & relationship building skills.
9. Experience of speaking to global clients is desirable.

What we’ll give you:

When you join us, you’ll be able to utilise hybrid working, and receive benefits that include a performance-related bonus, pension, life assurance, additional holiday purchase, healthcare, subsidised gym memberships, cycle to work scheme, discount vouchers, and access to wellbeing resources.

Bring what makes you unique: We value diversity and embrace the unique experiences, knowledge, and perspectives that drive innovation and creativity throughout Wilmington PLC. Our goal is to build a positive culture that showcases individuality and supports everyone, including those with disabilities. We shortlist all applicants who meet our essential role criteria, and we guarantee an interview for all disabled applicants who meet the essential role criteria.

Join Interactive Medica to help provide web-based software solutions for Life Sciences companies, to facilitate their management of sales, marketing, and medical resources while promoting collaboration with healthcare providers. You’ll immerse yourself in a business built on trust and knowledge and make a tangible impact in our sector. Find what you’re looking for at Interactive Medica. Apply now.