Client Site Engineer

Search-Select LTD; East Devon; On-site; GBP 25,000 - 35,000; Full time

Job description

Our client seeks a Client Site Support Engineer to join their team.

Role Profile: You will provide dedicated IT Desktop support directly to users at a key customer's office location. Reporting to the Team Leader, you will ensure the smooth operation of IT systems and infrastructure at this customer site.

Key Responsibilities:

• Providing day to day local and remote desktop support, addressing inbound calls, maintaining the helpdesk system and answering user questions.
• Responding to tickets in a timely manner and respecting SLAs ensuring tickets are logged correctly and contain the relevant information at the appropriate level of detail.
• Addressing hardware, software, and network issues promptly.
• Installing, configuring, and maintaining IT equipment and peripherals.
• Collaborating with the customer's IT team to escalate and resolve complex issues.
• Maintaining documentation and internal knowledge base.
• Monitoring network performance and security, addressing vulnerabilities as needed.
• Delivering exceptional customer service and maintaining positive client relationships.
• Adhering to company and customer IT security policies and procedures to protect data and systems.
• Assist in maintaining compliance with industry standards and regulations.

Key Skills and Experience:

• Recognised IT qualification (Bachelor's Degree / National Diploma in Computing)
• At least 1-2 years of experience in a similar IT support role
• Strong technical knowledge of hardware, software, and networking components
• Proficiency in troubleshooting and problem solving within Windows environments
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Professional industry certifications (Microsoft, Cisco, Juniper) are a plus
• Able to manage and prioritise workload effectively

Technical Knowledge:

• Hardware troubleshooting and repairs
• Operating systems (Windows)
• Experience in Active Directory, Windows Server, Group Policies, DNS and DHCP
• Basic network configuration and troubleshooting
• Software installation and maintenance
• Security best practices
• Experience in cloud environments such as Microsoft Azure, Microsoft 365 and SharePoint
• Familiarity with ticketing systems for efficient incident management