Client Services Specialist

TN United Kingdom; London; Hybrid; GBP 80,000 - 100,000

Job description

Howden is seeking a Client Services Specialist to join our Employee Benefits Risk team. As a Client Services Specialist, you will resolve complex queries and manage key corporate accounts within our Risk team. You will be expected to build strong relationships both internally and externally and provide exceptional client service.

This is a full-time, permanent opportunity that has the flexibility to work from any of our UK offices following a hybrid work pattern (or you may be fully remote with the expectation of being onsite once per month and at client sites ad hoc).

Role Responsibilities:

1. Provide administration and analytical support to consultants and clients to ensure schemes are administered in an accurate and timely manner.
2. Complete work for scheme renewals or market reviews in line with clients’ requirements, collating and analyzing results in the appropriate format, and support the Consultancy Team with report production.
3. Monitor insurers’ performance on behalf of clients and challenge insurers at a higher level to resolve any issues.
4. Deal with client queries (verbal and written) in line with service level agreements and liaise with insurers where necessary to deliver on this.
5. Update all internal systems as per process ensuring compliance.
6. Ownership of delivery of tasks and proactively manage your workload.
7. Manage client relationships in conjunction with the Consultancy team to support retention & growth opportunities.
8. Provide peer review support as necessary.

Role Requirements:

Some previous experience in a similar client service and/or account handling role within Employee Benefits/insurance, gained from working in either an employee benefits consultancy or an insurance provider.

Who we’re looking for:

At Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us:

1. Our successes have all come from someone brave enough to try something new.
2. We support each other in the small everyday moments and the bigger challenges.
3. We are determined to make a positive difference, at work and beyond.

What do we offer in return?

A career that you define. Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges.

And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa. That's why we do our best to support our people in every aspect of their lives.

Diversity and Inclusion

At Howden, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

Our sustainability promise

We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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