Client Services Manager

TN United Kingdom; North East; On-site; GBP 40,000 - 80,000

Job description

As Client Services Manager, you will be responsible for the delivery of high-quality services to a designated portfolio, working closely with the directors of the firm. Your role will involve managing a diverse range of clients, ensuring compliance with regulatory standards and RMT’s commitment to precision and transparency. This is an exciting opportunity to leverage your accounting knowledge while nurturing client relationships, offering strategic financial guidance, and contributing to the growth of the firm.

You will act as the primary contact for your portfolio, ensuring that all client engagements are handled efficiently and to the highest standards.

Key Responsibilities

1. Managing and enhancing client relationships with professionalism, ensuring all client matters are managed promptly and efficiently
2. Working with and coordinating the accounts team to ensure assignments are completed in a timely and accurate manner
3. Addressing complex accounting and tax issues while ensuring regular communication and prompt resolution of queries
4. Handling more intricate client work that requires specialised attention.

Skills, Knowledge and Expertise

1. Qualified Accountant: ACA/ACCA or equivalent qualified accountant
2. Client Management experience: Strong client relationship management skills and the ability to build and maintain long-term relationships
3. Leadership Skills: Ability to lead and motivate the team, acting as a role model within the firm whilst exemplifying professionalism, integrity and a client-centric approach in all interactions
4. Diligent and proactive personality with a drive to provide the highest service levels to clients, identifying opportunities to provide additional services
5. Support business development initiatives, including client proposals and participation in networking, marketing and promotional activities