Client Services Manager

C&C Search is currently recruiting for this new opportunity.

Please read through and apply if it is applicable; if not, please do not forget our fantastic referral scheme!

Location: Central London

Work Schedule: 5 days in the office, 9am-5pm

About the Company:

What they do: Healthcare / Luxury Membership

Size of the business: Medium and growing

Company culture: Professional, friendly, and a 'family' feel.

What makes them great to work for: The business is booming, they are super supportive, and have a great culture.

What would I be doing day to day?

Who am I supporting: Supporting the Client Services team / CEO

Key duties:

• Point of contact for clients and coordination of all aspects of client pathway, including onboarding, upgrading, and renewal. Coordinating with bookings team.
• Overseeing front of house team.
• Concierge support for clients.
• Supporting CEO on any sales and marketing opportunity follow-up.
• Excellent communication skills; both verbal and written, high level of attention to detail.
• An understanding of the UHNW lifestyle and the standards and service levels they are used to.
• Exceptional personal presentation.
• Ability to work with and contribute to administrative processes, making recommendations for improvements.
• An ability to take initiative and work under pressure while keeping composure and able to multitask and prioritise in a busy environment balancing the competing needs of multiple team members.
• Possess an 'all hands-on deck' attitude, understanding that as part of a new and young organisation, a degree of flexibility may always be required.
• Strict attention to detail and uncompromising standards around confidentiality.

What is the company looking for?

Background and experience:

• Solid customer-facing experience, can be relationship managing or sales. Retail / hospitality / professional services / property / healthcare would all be good backgrounds.
• It would be great if you came from somewhere with proper training and standards like a hotel or one of the more established restaurants or retail groups.

Qualifications: Degree is preferable but not essential.

Availability: Immediate or on short notice.

Who is taking care of the client and candidate applications for this position?

Carolyn Barraclough - Director - Lover of sport, the zoo, and wine tasting!

For this role, C&C Search is acting as an employment agency.

At C&C Search, diversity, equity, and inclusion are at the core of who we are and how we operate. Our commitment to these values is unwavering - across all our work in recruitment and in our training and development programmes. C&C Search fosters a culture of inclusion and belonging and has a deep commitment to being a part of creating a fairer society through partnering with clients who are also committed to a seat at the table for everybody. We work with companies that are committed to reflecting our communities, where people can bring their authentic selves to work, and we welcome applications from people with disabilities or impairments. We know that having varied perspectives helps generate better ideas, better businesses, and better societies. There is much to be done, but together we can achieve equality for all.

C&C Search is acting as an Employment Agency in relation to this vacancy.