Client Services Manager

Collinson; London; On-site; GBP 40,000 - 80,000

Job description

Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.

About Valuedynamx

Valuedynamx is a leading global provider of curated data-driven omni-channel purchase rewards. We provide totally relevant offers and rewards to drive customer engagement, leading to more profitable long-term relationships. Valuedynamx helps travel loyalty programmes, financial institutions, merchants and retailers drive higher commercial growth by connecting them with the right partners while incentivising customer spend and engagement through points earning and redemption purchases, delivering tailored offers and rewards across a wide range of categories. This delivers mutually valuable, long-term relationships, improving loyalty programme and currency engagement, driving card preference for financial institutions and increasing sales for retailers and merchants. These sustainable commerce networks expand brand reach and visibility, driving up the value and relevance of customer programmes and increasing partners share of wallet.

Valuedynamx has a number of purchase reward solutions in the market.

The role:

Due to our continued growth, we are seeking a Client Services Manager (CSM) to manage a portfolio of 3-6 global clients, with a strong focus on retention and growth!

Clients use Valuedynamx’s rewards solutions, allowing their consumers to earn and redeem loyalty points with online and offline merchants. The CSM will build long-term relationships, acting as both an internal advocate and client liaison.

Collaborating with product, merchant, and operations teams, the CSM ensures clients receive top-notch service!

Success will be measured by client satisfaction, commercial performance, product adoption, and renewal rates.

Key Responsibilities (to include)

1. Manage client P&L to drive net income through revenue optimization and develop success plans for key clients.
2. Monitor sales performance, collaborate with clients to boost traffic, optimize journeys, and identify cross/up-selling opportunities across services.
3. Manage client activities, ensure resource alignment, and coordinate excellent service delivery across all teams while monitoring performance against SLAs and KPIs.
4. Drive merchant strategy alignment with client goals and execute client renewals according to internal guidelines.
5. Define and execute success plans, ensuring client milestones and targets are met.
6. Represent the voice of the customer in internal decisions, drive product adoption, and keep product teams informed of key client strategies.
7. Develop and maintain client marketing plans, share campaign performance insights, and recommend improvements while supporting internal knowledge sharing and client case studies.
8. Collaborate with client and internal teams to manage client requirements, prioritize requests, assess commercial impacts, and ensure clear communication and resolution of live issues.

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Take Action, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.