Client Services Executive

JR United Kingdom; London; On-site; GBP 25,000 - 45,000; Full time

Job description

As people increasingly move across channels and platforms, Kantar Media’s data and audience measurement, targeting, analytics and advertising intelligence services unlock insights to inform powerful decision-making.

Working with panel and first-party data in over 80 countries, we have the world’s fastest growing cross-media measurement footprint, underpinned by versatility, scale, technology and expertise, to drive long-term business growth for our clients and partners.

Job Title: Client Service Executive

Full time/Permanent

Role Description

As the proud official provider of TV viewing data for the broadcast channels in the UK, Kantar is looking for a Senior Client Services Executive within our BARB department. BARB (Broadcasters Audience Reporting Board), jointly owned by the BBC, ITV, Channel 4, Channel 5, BskyB, and the IPA (Institute of Practitioners in Advertising) is the official provider of television audience viewing figures in the UK. The ideal candidate will be front line staff for BARB, handling client communication, engaging with broadcasters and other clients to ensure effective, timely and accurate information is produced daily.

We are looking to recruit a thorough and communicative candidate to join our friendly team, as a Client Service Executive. The suitable candidate will be a motivated and hardworking individual, able to build relationships and support in the day to day. The team operates on a 7 days a week basis, which includes rotational weekend shifts.

Job Role Requirements

• Act as a key point of contact responding to queries from subscribers, broadcasters, and BARB executives.
• Setting up new broadcasters and channels for measurement to set timelines.
• Setting up new data subscribers.
• Working with Broadcasters and BARB to implement channel changes.
• Coordinating channel launches and changes within Kantar.
• Manage programme and spot log provision and provide related training to log providers. Engaging with log providers to improve the speed and accuracy with which data is provided.
• Communicate key changes and issues, notices and updates to the industry and maintaining industry contact details.
• Maintenance and creation of data specifications to include any data specification changes.
• Maintain and improve the BARB subscriber portal, including set-up of new users.
• Investigating and answering queries from Broadcasters and other data users relating to BARB Data in a timely manner via Salesforce.
• Daily production of some standard reports supplied to industry.
• Participation in weekend rota (approx. one weekend in four) for managing industry communications.
• Also participating in early morning rota (8:15 am).

Role Requirements

• Experience in a client facing role.
• The ideal candidate will be organised, proactive and able to work using own initiative with a desire to assist the smaller broadcasters in providing accurate data.
• You will be client focused, wanting to provide an excellent service to users of the BARB service.
• You will be curious, persevering to understand an issue fully, digging deeper into the data.
• Strong written and verbal communicator.
• An excellent eye for detail and high levels of accuracy.
• Proficient with Salesforce, MS Office packages, especially Excel & Outlook, some experience using SQL and Access is desirable.
• You will have a flexible approach to work and enjoy working as part of a team.
• You will be able to juggle multiple tasks, working on several projects or queries at one time.
• Interested in media (specifically television) and looking to progress a career in audience measurement.

At Kantar, we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted, and are allowed to flourish in a space where their mental health and wellbeing is taken into consideration. We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.

At Kantar, the diversity of our employees provides a richer environment for our employees and broader depth and breadth of thinking for our clients. Kantar is committed to inclusion and diversity; therefore, we welcome applications from all sections of society and do not discriminate based on age, race, religion, gender, pregnancy, sexual orientation, gender identity, disability, marital status, or any other legally protected characteristics.