Client Services Associate - French Speaking

Michael Page (UK); City Of London; On-site; GBP 50,000 - 60,000; Full time

Job description

• Immediate Financial Services role based in The City of London
• Client Services role within FinTech, permanent, £50-60k basic salary.

About Our Client

Leading FinTech business based in the City of London is looking to fill a French Speaking Client Services role.

Job Description

Role Summary: Client Services Associate - French Speaking

The candidate will have meticulous attention to detail and an understanding of financial products. Knowledge about OTC derivatives, risk, and technical ability is desirable. Good written and verbal communication skills in French and English are a must. Candidates with prior experience in collateral management, fund administration, and/or regulatory are especially welcome to apply for the position.

The Client Services team is the first line of contact for our clients regarding the delivery of the tech add-on OTC derivative portfolio reconciliation service. The CSA will provide support to our clients and work closely with the product, business, development, and sales teams globally, thus the role varies to account for regional characteristics.

Client Services is responsible for the smooth and timely running of the service. This team of dedicated staff is in continuous dialogue with major financial institutions worldwide, as well as other internal departments, regarding add-on tech features and upcoming events, as well as any changes or developments to any aspects of the service. Similarly, Client Services must continually stay abreast of any market or client events, activities, or changes that potentially affect our service or our clients' use of our offering or ability to participate. In addition, Client Services has an important role in collecting input for new and enhanced functionalities to the service as well as other new service offerings.

In summary, Client Services is responsible for pre-sales and client onboarding, service delivery, customer success management, as well as workflow/productivity improvements on the tech add-on service. This can only be delivered in close collaboration with Business Management, Product Management, Development, and Sales teams.

Key Accountabilities: Client Services Associate - French Speaking

• Pre-Sales and Onboarding
  • Assisting Senior Associate Client Managers
• Customer Service
  • Daily assistance to subscribers on all issues relating to the service (via email, phone, and in person)
  • Trade data normalization/handling
  • Review reconciliation output; investigate and fix differences
  • Ensure structured and effective delivery of service
  • Self-education about current and upcoming market regulations and other significant changes
• Customer Success Management
  • Assisting the Customer Success team where required
• Productivity/Workflow Improvements
  • Discuss internal requests for new functionalities to improve the product offering with Associate and Senior Associate Client Managers
  • Assist developers and Product Management with requirements and UAT testing as well as being closely involved in the development process

The Successful Applicant

Client Services Associate - French Speaking

Person Specification

• Fluency in French
• The ability to interpret trade data
• Customer relationship skills
• Ability to think outside the box and challenge existing status quo
• Proficiency in using text editors and advanced spreadsheet functions
• Ability to work in a fast-paced environment
• Ability to multitask
• Good communication skills (verbal and written English)
• Good teamwork skills and being a quick learner

Knowledge & Experience

• The ability to understand complex process flows and concepts, as well as the ability to explain these accurately and concisely to our clients
• Knowledge of OTC Derivatives and awareness of the OTC Derivative trade processing lifecycle would be beneficial
• Basic understanding of market and credit risk management of OTC Derivatives would be beneficial
• An interest in technology

What's on Offer

Client Services Associate - French Speaking within a FinTech financial services business.

French Speaking role

Salary £50-60k