Client Service Technician

JR United Kingdom; London; On-site; GBP 80,000 - 100,000; Full time

Job description

A leading global insurance broker specialising in reinsurance solutions, with a strong focus on International Aviation Insurance.

As a Client Service Technician, you’ll play a critical role in supporting our International Aviation Insurance business. You will:

1. Handle multi-disciplined technical processing, including premiums, pro rata, and excess of loss claims, specifically within the aviation insurance market.
2. Provide broker support, including debroking, risk sign-down, and account statistics management.
3. Manage complex claims from initial notice to final settlement, working closely with aviation insurers and stakeholders.
4. Build and maintain strong relationships with clients, insurers, and colleagues across the aviation insurance sector.
5. Actively participate in client and reinsurer meetings, ensuring exceptional service delivery tailored to the aviation market.

You’ll thrive in this role if you have:

1. Proven experience in reinsurance client services, particularly in International Aviation Insurance.
2. In-depth technical knowledge of Lloyd’s and/or Company Reinsurance Market, with a focus on aviation risks.
3. Expertise in handling premiums, claims, and broker support processes.
4. Advanced knowledge of IMR, CLASS, ECF, LORS, and familiarity with Salesforce/Open TWINS.
5. Strong skills in Microsoft Word, Excel, Outlook, and PowerPoint.
6. Excellent organizational and problem-solving skills, with the ability to manage complex aviation claims.
7. Exceptional communication and relationship-building skills within the aviation insurance sector.

Nashrock Insurance Recruitment is committed to considering candidates from a broad array of diverse experiences and backgrounds. We believe that diversity of thought, background, and experience drives innovation and success. We do not discriminate on the basis of race, ethnicity, gender, sexual orientation, disability, age, religion, or any other characteristic protected by applicable laws. By working with Nashrock Insurance Recruitment, you become part of a supportive and inclusive environment where diversity is not only embraced but celebrated.