Client Service Project Manager

ESG; Stoke-on-Trent; On-site; GBP 35,000 - 55,000

Job description

About Us

EnvisageSpaces Group is a dynamic and innovative design & production agency specialising in exhibition, event, and interior spaces. We pride ourselves on creating immersive, memorable experiences that captivate audiences and bring our clients’ visions to life. With a strong emphasis on creativity, strategy, and execution, we transform spaces and concepts into compelling stories.

Position Overview

We are seeking a highly organised and client-focused Client Service Project Manager to join our team. This role will be integral in managing the successful delivery of commercial interior projects, with a particular emphasis on furniture and joinery solutions. As the primary point of contact for clients, you will ensure their needs are met while overseeing projects from inception to completion.

The ideal candidate will have a strong background in commercial interiors, project management, and client services, with experience in coordinating the technical design, production, and installation of furniture and interior solutions. You will be responsible for collaborating with internal teams, managing budgets and timelines, and delivering high-quality projects that exceed client expectations.

Key Responsibilities

Client Relationship Management:

• Serve as the main point of contact for clients, building strong, long-term relationships.
• Understand client objectives and translate them into actionable project plans.
• Regularly communicate project updates, gather feedback, and ensure client satisfaction throughout the project lifecycle.
• Anticipate client needs and proactively offer solutions to enhance their experience.

Project Planning & Coordination:

• Develop detailed project plans, including timelines, budgets, and resource allocation.
• Coordinate with internal teams, including technical design, production, and logistics, to ensure seamless project execution.
• Monitor project progress, identify potential issues, and implement solutions to keep projects on track.
• Manage multiple projects simultaneously, ensuring all are delivered on time, within scope, and within budget.

Budget Management:

• Oversee project budgets, ensuring financial efficiency and alignment with client expectations.
• Prepare cost estimates, track expenses, and manage financial reporting for each project.
• Work with the finance team to ensure accurate billing and timely payments from clients.

Quality Control & Delivery:

• Ensure all deliverables meet the company’s high standards of quality and align with client expectations.
• Conduct regular reviews of project milestones and deliverables, making adjustments as needed to maintain quality and meet deadlines.
• Coordinate on-site execution ensuring smooth setup and operation.

Team Collaboration:

• Collaborate with designers, producers, and other internal stakeholders to align project goals and deliverables.
• Foster a collaborative environment, encouraging open communication and teamwork to achieve project success.
• Lead project meetings, ensuring clear communication and alignment among all team members.

Post-Project Review & Client Follow-Up:

• Conduct post-project reviews to evaluate the success of the project and identify areas for improvement.
• Follow up with clients to gather feedback, address any concerns, and discuss future opportunities.
• Maintain and update project documentation and client records.

Qualifications

• Bachelor’s degree in Project Management, Business, Design, or a related field.
• 5+ years of experience in project management within the design, production, exhibitions, events, or interiors industry.
• Proven track record of successfully managing client relationships and delivering projects on time and within budget.
• Strong understanding of design and production processes, with the ability to translate client needs into actionable project plans.
• Excellent organisational skills with the ability to manage multiple projects and priorities simultaneously.
• Exceptional communication and interpersonal skills, with the ability to build and maintain strong client relationships.
• Proficiency in project management methodology and use of software to manage (e.g., Asana, Trello, MS Project) and MS Office Suite.
• Ability to work under pressure, manage tight deadlines, and adapt to changing client needs. Strong problem-solving skills and attention to detail.
• Willingness to travel as needed for client meetings and on-site project management.

Why Join Us

• Work with a creative and passionate team in a dynamic and fast-paced environment.
• Opportunity to manage exciting projects for leading brands and clients in the exhibitions, events, and interiors space.
• Competitive salary, benefits, and opportunities for professional growth and development.
• A culture that values innovation, collaboration, and excellence.

Apply today and be part of our success. We look forward to reviewing your application.