Client Service Manager-UK Team

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

The Client Service Manager is accountable for ensuring client satisfaction through:

1. Responsiveness to client enquiries regarding the operation of all products
2. Adherence to procedures and agreed Service Level Descriptions
3. Accurate and timeliness of agreed daily/weekly/monthly deliverables

Principle responsibilities include:

1. Main operational contact for client enquiries liaising with the appropriate internal partners
2. Proactive monitoring of client deliverables
3. Identifying revenue generating/cost reducing client operational efficiencies
4. Lead or participation in client service reviews
5. Administration of client accounts
6. Maintenance and adherence of Service Level Descriptions
7. Project management of restructure and transition activity
8. Communication of any changes to the client relationship to the relevant internal partners
9. Proactively work with the client and internal partners to automate manual processes and minimise risk
10. Identifies and addresses service issues, ensuring timely escalation

The successful candidate will benefit from having:

1. Proven proactive client service experience, with the ability to build strong relationships through trust, credible knowledge and delivery of solutions and responsiveness
2. Analytical/problem solving through organisation and time management
3. Ability to build strong internal and external network to assist in the timely resolution of client enquiries/issues
4. Initiative to independently accomplish tasks and make decisions
5. Manage multiple priorities considering client impact, timeframe complexity and risk
6. Demonstrated ability to represent Northern Trust in external meetings and the client in internal meetings

The competencies that would be valuable for this role include:

1. The ability to operate independently.
2. A self-starter who takes initiative
3. Good risk management and compliance knowledge and understanding
4. Excellent communication skills.
5. Ability to cultivate and maintain strong and pro-active working relationships with partners and clients of all levels
6. Strong problem solving and analytical skills

Key Competency Behaviours:

1. Attention to detail
2. Action oriented
3. Proven experience Advising Beyond Expectations

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve!

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us.

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.

We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Talk to us about your flexible working requirements and together we can achieve greater.

For further information, and to apply, please visit our website via the “Apply” button below.