Client Service Manager - Account Handler Team Leader (Corporate Insurance)

Client Service Manager - Corporate Insurance, Glasgow

We're Hiring!

Are you looking for an exciting new challenge? Would you like to lead a professional team of Client Advisors within our corporate team?

Aon's UK Corporate business is currently recruiting a Client Service Manager to join our team. This is a hybrid role with the opportunity to work virtually and from our Glasgow office.

About us

Aon Corporate provides risk solutions to businesses across a large number of sectors within the UK. Clients typically include national or multinational companies requiring bespoke insurance programs and associated risk management and risk transfer services.

What the day will look like

Leading a team of Client Service Advisers and/or Client Service Specialists, you will effectively and efficiently lead service levels expected by clients in Corporate. You will work with Client Service Advisors/Specialists and Business Service Support to ensure the highest level of service to each assigned Client.

Client Service Delivery

• Handle a portfolio of Clients in line with Corporate Market Placement Strategy and Client Service Strategy.
• Ensure delivery of a co-ordinated and managed high-quality, innovative client service in accordance with the agreed Scope of Service Agreement relating to Commercial insurance products.
• Negotiate renewal terms, mid-term adjustments, and cover extensions.
• Liaise effectively with Client Managers and the Broking team to ensure client needs are met and concerns raised are addressed/remedied.
• Understand Aon's products/facilities and other offerings - ensuring budgetary forecasts are maintained.
• Identify potential improvements in programme design for Clients and make recommendations to the Client Manager.
• Identify opportunities for revenue growth using knowledge of products/services in the wider Aon community.

Compliance with regulatory requirements and business procedures

• Work in accordance with the Aon UK Limited Risk Management Framework and comply with Aon UK Limited policies, including participation in managing risks that may adversely affect the business.
• Understand and comply with ICOBS rules, Sarbanes-Oxley, BiPar, and Aon business procedures.
• Take ownership of problems and their resolution, seeking assistance where necessary.
• Assist in driving change in their location, allocating resources where necessary.
• Liaise with staff and Line Manager to ensure Client Services are transacting business with clients and insurers in a compliant and robust way.
• Ensure file reviews are carried out in accordance with sign-off and ongoing supervision of staff and managing improvement.
• Ensure KPIs are fully met.

People Management

• Lead a team of Client Service Advisers and/or specialists through coaching, development, and performance management.
• Ensure all team members attend relevant personal development courses in line with their role.
• Develop and support team members in achieving their objectives through coaching and mentoring.
• Attract, develop, and retain talented individuals in line with business plans.
• Work with the Commercial Insurance leadership team to develop a working environment where people are positive, motivated, and enthusiastic.
• Act as a role model, encouraging problem-solving and innovation.
• Undertake team briefings.

Wider Responsibilities

• Embrace operational improvement initiatives.
• Strive for profitability - think of solutions to make a job more cost effective/more streamlined.
• Contribute to the development of strategy through the Area leadership team.
• Ensure effective working relationships between the New Business, Client Management, and Broking teams.

Skills and experience that will lead to success

• ACII or equivalent is preferred but not essential.
• Insurance experience is a must, ideally gained at an insurance broker dealing with Corporate clients.
• Validated experience in leading high-performing teams.
• An experienced mentor with a consistent record of developing colleagues is an advantage.
• Proficient level of technical knowledge, especially in major pecuniary classes, Property / Casualty, Motor, Financial Lines, and Cyber.
• Organised, with the ability to prioritise work, delivering accurately and on time.
• Embrace change and react positively.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Our agile, inclusive environment allows you to manage your wellbeing and work/life balance. We call this Smart Working!

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.