Client Service Assistant - Placement Student

Overview

A fantastic opportunity has arisen for a University placement student aspiring to work in the field of client relationship management, client data, business development and marketing.

Penningtons Manches Cooper LLP is a leading international law firm with seven offices across the UK as well as Madrid, Paris, Piraeus and Singapore. What makes us stand out from our peers is our full-service offering, sector driven approach, international outlook, collaborative culture and exceptional client service. Throughout our 300-year history, putting our clients at the heart of what we do and delivering a top quality service has been key to our success. This is still as true today as it has ever been.

We are looking for a dynamic and driven individual to join our thriving Marketing and Business Development Department. The role will support our Client Experience Manager and Business Development and Marketing Director to focus on building strong relationships with our clients and ensuring that our service offering meets their needs today and in the future.

The firm operates a hybrid agile working policy allowing employees to work from home (or another UK location) for up to 50% of their time. Individuals can also apply for other flexible working options either at the time of recruitment or during the course of their employment.

Responsibilities

• Conduct necessary research and preparation for client meetings and strategic planning.
• Assist in compiling client service related reports and marketing materials for client distribution.
• Assist with client data reporting requirements, utilising various systems, including Power BI, Microsoft Excel and PowerPoint.
• Work with the client team to facilitate firmwide client initiatives, encompassing planning, execution, monitoring, and data tracking.
• Oversee and update client data within the firm's CRM systems.
• Support the client team in delivering and tracking the firmwide client feedback programme comprising of online surveys and in-depth interviews.
• Collaborate with the client team to develop best-in-practice resources, including training documents and training sessions, tool kits and presentations for lawyers.
• Provide and present data on the firmwide client programme for use by the internal comms team.
• Organise and participate in internal meetings, including the production of comprehensive meeting notes.
• Assist with admin tasks and ad-hoc queries and requests from fee earners in relation to client feedback, client service initiatives and the client programme.

Essential & Desirable Criteria

• A minimum of 3 A levels grade C or above, coupled with good GCSEs grade C or above to include English and Maths (or equivalent qualifications).
• Ability to recognise the importance of, and work to a deadline.
• Ability to manage a busy workload and excellent organisational skills.
• Ability to work either alone or collaboratively with other team members.
• Attention to accuracy and detail.
• Collaborative team member with ability to quickly build relationships with a wide range of people.
• Receptive to facilitate and support change.
• Comfortable working under pressure with the ability to plan and prioritise work.

At our firm, Diversity, Equity and Inclusion is a priority and at the heart of everything we do. We actively want to attract a diverse workforce and welcome applications from everyone, from all backgrounds. We are committed to promoting an inclusive culture where everyone can be their full selves and experience being seen and heard. You can find out more about our firm’s commitment, initiatives and Pennclusion committee here.

We ensure that there are equal opportunities and treatment for all job applicants and employees, at all stages of the recruitment process and employment, regardless of age, gender reassignment, marriage or civil partnership, pregnancy and maternity, disability, race (including colour, nationality, ethnic or national origin), religion or belief, sex, sexual orientation, gender identity, gender expression and social background. We aim to provide adjustments for people who have a disability, long-term health condition (including mental health) or neurodiversity. If you would like to request an adjustment, please contact niamh.madden@penningtonslaw.com.