Client Service Advisor - Real Estate

Aon; London; Hybrid; GBP 30,000 - 60,000; Full time

Job description

Client Service Advisor – Real Estate

Do you have a genuine curiosity about specialising within the Real Estate insurance arena?

Can you demonstrate proven Account Handling and Client Service skills from within the commercial insurance sector?

If so, then we have a phenomenal opportunity to join us in our Real Estate Practice as a Client Service Adviser.

This is a hybrid role with the flexibility to work both virtually and from our London office.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

In this wide and varied role you will be working with Client Managers to ensure the highest level of service and technical advice to each assigned Client in line with the agreed service levels.

Daily responsibilities will include:

1. Complying with regulatory and other standards as advised by line management including the creation of accurate and timely policy document, premium invoicing and debiting.
2. Identifying improvements in Client risk and insurance programme design and making recommendations to the Client Management team on actions vital to achieve this.
3. In accordance with the National Broking Strategy, negotiating renewal terms, midterm adjustments and cover extensions.
4. Information and data gathering, processing and reporting.
5. Identifying revenue development opportunities on allocated Client accounts and making recommendations to Client Managers.
6. Liaising and collaborating with Clients, Colleagues and Markets.

How this opportunity is different

There are many opportunities within the insurance market to work as an Account Handler or a Client Service Advisor, but this is a true chance to specialise in an exciting niche sector of business. You'll have the opportunity to learn from and be mentored by some highly skilled and knowledgeable colleagues who are keen to help develop the future stars of the team.

Skills and experience that will lead to success

1. Commercial insurance experience ideally with exposure to Real Estate or Property Owners Risks.
2. Cert CII qualified or progressing towards.
3. Good working knowledge of MS Office, Internet.
4. Ability to pick up and learn a selection of specialist Aon IT systems.
5. UK commercial insurance experience ideally with exposure to Property Owners risks.
6. Standout colleague.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [e-mail]

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