Client Relationship Manager Associate

You will need to login before you can apply for a job.

Sector: Administration and Secretarial
Role: Manager
Contract Type: Permanent
Hours: Full Time

Client Relationship Manager Associate

Consultant Level
Location: London
Full Time
Permanent
Ref: 002737

XPS Group is a leading UK consulting and administration business specialising in the pensions and insurance sectors. Our vision is to create a vibrant place to work where difference is recognised as a strength and where talented people can flourish and achieve their highest potential.

Our Client Management business continues to grow and we are now looking for a professional and experienced Client Relationship Manager Associate from a DB pensions administration background to join one of our vibrant offices with hybrid working. This role will be reporting to the Senior Client Relationship Manager where you will be responsible for the administration service to a portfolio of existing clients and for the development of new business opportunities.

The Client Relationship Manager Associate will play a key part in the overall success of the Company and will be required to assist in leading for administration in both joint service and administration only new business tenders and presentations. The successful candidate will be:

• Assisting Senior Client Relationship Managers in being responsible for the administration service to a portfolio of existing clients and for the development of new business opportunities.
• Ensuring the efficient and effective delivery of client work to agreed deadlines to comply with legislative and clients' requirements.
• Assisting with day-to-day management of client relationships with trustees, scheme members, and corporate clients.
• Preparing for and where appropriate participating in trustee meetings.
• Managing complex pensions queries and pensions consultative advice.
• Assisting with management of ad-hoc projects and exercises, e.g., scheme closure, data audit reports, liability reduction exercises.
• Monitoring ongoing procedural developments and implementing changes to procedures where required.
• Contributing to technical sub-committees (TSC) and technical administration discussions.
• Assisting in managing the administration billing process.
• Keeping abreast of technical and legislative developments within the pensions industry.
• Working closely with other departments/teams both internal and external to provide a total service to our clients.
• Assisting in the management of new business tenders and presentations.

Your Profile

Essential Criteria

• Educated to a minimum of A Level or Degree or equivalent standard.
• Previous experience working within pensions administration or mid-level client relationship manager experience within pensions.
• Experience of Defined Benefits (DB) and/or Defined Contribution (DC) schemes is required.
• Proven experience of handling complex member queries and calculations.
• Previous presentational experience is required.
• Previous project management experience would be required.
• IT proficient, particularly in Microsoft Word, Excel, Outlook & PowerPoint.
• Confident communicator, able to communicate effectively, professionally, and concisely.
• Ability to work as part of a multi-disciplined team.
• Well-developed analytical and problem-solving skills.
• Good organisational and planning skills.
• Ability to identify ways of improving quality, service delivery, and efficiencies.
• Good time management skills and ability to work to tight deadlines.

What We Offer

We offer an attractive reward package, typical benefits can include:

• Competitive salary
• Participation in annual discretionary Bonus Scheme
• 25 days holiday plus flexibility to buy or sell holiday
• Flexible Bank holidays
• Pension scheme, matching contribution structure
• Healthcare cash plan
• Flexible Benefits Scheme
• Life Assurance cover, four times basic salary
• XPS Rewards
• Employee Assistance Programme
• Access to a digital GP service
• Paid volunteering day
• Staff referral scheme

What Next

If you feel XPS could be the next step on your career ladder, please apply directly via the links provided. We will consider all applicants and respond swiftly.

The successful candidate will need to demonstrate the following requirements:

• Right to Work confirmation
• DBS Disclosure check
• Employment or educational references covering five years
• Satisfactory credit check

We continuously strive to build an inclusive workplace where all forms of diversity are valued.

Please note we reserve the right to close our vacancies early and we only accept CVs direct from candidates or our preferred supplier list.

XPS try wherever possible to respond to all applicants. If you have not heard from us within 28 days, please assume you have been unsuccessful.

Company

Learn more about this company

Visit this company’s hub to learn about their values, culture, and latest jobs.