Client Relationship Manager (Account Manager) - Telco, Media and Education Sectors - UK

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Client Relationship Manager (Account Manager) - Telco, Media and Education Sectors - UK

Cognizant engineers modern businesses. As one of the largest global professional services companies, we help clients in the UK and Ireland modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life.

We focus on IoT, AI, software engineering, and cloud - the technologies that are changing the nature of business. Our global presence enables us to serve you locally.

Overview

Client Relationship Managers (CRM) are key contributors to the commercial side of Cognizant's IT and Consulting Business, acting as business owners for assigned accounts, managing the day-to-day activities and P&L. Being able to talk confidently about industry trends, solutions, and challenges facing the c-suite of today's Comms, Media, and Education organisations, CRMs proactively identify new and expansion opportunities within accounts, planning for and closing the extension of existing agreements. The CRM works with delivery teams to maximize backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met, working towards establishing a positive client experience through delivery excellence.

Some of your tasks may include:

• Build trusted relationships with client stakeholders
• Understand the client environment, issues, and priorities
• Work with clients to define their problems and co-create solutions
• Drive RFPs/proactive bids with regards to renewals, extensions, and expansion
• Keep track of industry trends relevant to client business and bring forth proactive ideas and solutions
• Serve as the day-to-day point of contact for the clients
• Responsible for backlog growth including renewals and extensions of current engagements
• Lead the onsite project teams and ensure they understand the client environment

Measures

• A CRM's shared measures are margin, revenue, client satisfaction, and employee retention. CRM role-specific measures are TCV, revenue, and margin.

Your experience

• Extensive experience in a client-facing role in a consulting firm or an account/engagement management role in the IT professional services offshore/outsourcing industry
• Experience managing and growing a multi-million dollar Client P&L including reporting and metric assessment for the account
• Proven ability to contribute to new business development efforts and to lead and manage multiple tasks in a dynamic environment
• Must be detail-oriented and able to manage and maintain all facets of complex assignments
• Demonstrable problem-solving abilities with the aptitude to identify strategic solutions to business problems with enterprise-wide implications
• Demonstrate the flexibility to work among diverse corporate environments, industries, and technical and non-technical audiences
• In-depth understanding of one of (or more) the following sectors: Telco, Media, or Education

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative, and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don't just dream of a better way - we make it happen.
• We take care of our people, clients, company, communities, and climate by doing what's right.
• We foster an innovative environment where you can build the career path that's right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.

Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity, and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted, and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.