Client Relationship Manager

Client Relationship Manager

Location: Leeds, UK (Hybrid)
Salary: Competitive + Performance-Based Bonus
Job Type: Full-time, Permanent

Are you passionate about building lasting client relationships and delivering exceptional service?

Do you thrive in a client-facing role where you can drive growth and customer success? If so, this is the perfect opportunity for you!

The Role

As a Client Relationship Manager, you’ll be responsible for nurturing and growing relationships with key clients. Your focus will be on client retention, satisfaction, and identifying opportunities to enhance their IT solutions. Acting as the primary point of contact, you’ll ensure clients receive outstanding service while supporting their digital transformation journey.

What You’ll Be Doing:

1. Client Engagement – Build and maintain strong relationships with key clients, ensuring their ongoing satisfaction and loyalty.
2. Account Reviews – Regularly meet with clients to assess their needs, review service performance, and identify areas for improvement.
3. Consultative Solutions – Understand client challenges and propose tailored IT solutions, including our clients' internal Managed Service offering.
4. Sales Growth – Identify opportunities to expand services and solutions, helping clients maximize their IT investment.
5. Problem Solving – Act as a trusted advisor, addressing any concerns and ensuring smooth service delivery.
6. Collaboration – Work closely with sales, technical teams, and business partners to provide seamless client solutions.
7. Performance Tracking – Monitor client satisfaction, track key metrics, and ensure all CRM records are up to date.

What We’re Looking For:

Proven experience in client relationship management, account management, or customer success.
Strong interpersonal and communication skills, with the ability to build trust with senior stakeholders.
A customer-focused mindset with a passion for delivering outstanding service.
A proactive and consultative approach to identifying client needs and recommending solutions.
Ability to work independently while collaborating effectively with internal teams.
Experience in IT services, MSP, CSP, or technology solutions is a plus.

Why Join Us?

Career Growth – Opportunities for professional development and progression.
Performance-Based Bonus – Rewarding you for client satisfaction and retention.
Innovative & Growing Business – Work with cutting-edge IT solutions and services.
Supportive Team Culture – Join a collaborative and forward-thinking company.
Hybrid Working – Enjoy a mix of office and remote work.

Ready to Build Meaningful Client Relationships?

Apply today and be part of a company that drives digital transformation through world-class IT solutions!