Client Relationship Manager

SBS is a global financial technology company that’s helping banks and the financial services industry to reimagine how to operate in an increasingly digital world. SBS is a trusted partner of more than 1,500 financial institutions and large-scale lenders in 80 countries worldwide, including Santander, Societé Generale, KCB Bank, Kensington Mortgages, Mercedes-Benz, and Toyota. Its cloud platform offers clients a composable architecture to digitize operations, ranging from banking, lending, and compliance, to payments, and consumer and asset finance. With 5,000 employees in 50 offices, SBS is recognized as a Top 10 European Fintech company by IDC and as a leader in Omdia’s Universe: Digital Banking Platforms. SBS is a subsidiary of European digital consulting leader Sopra Steria (EPA: SOP), a 56,000-person company that generates annual revenue of €5.8 billion in 2023.

Job Description

Up to £50,000 (dependent on experience)

As a Client Relationship Manager at SBS, you will be at the forefront of our ISA product line client interactions, ensuring their success and satisfaction. You will work closely with our clients to understand their needs, provide exceptional service, and facilitate long-term partnerships.

What will the role involve?

• Providing reliable support and exceptional customer service to strengthen client relationships.
• Ensuring adherence to contractual terms and service level agreements, and communicating client goals with internal teams.
• Maintaining knowledge of clients' businesses, managing backlogs, and meeting timelines.
• Summarizing client meetings and following up on required actions, ensuring accurate documentation.
• Collaborating with Account Managers and leading client review meetings, ensuring preparation and alignment on client needs.

Qualifications

What are we looking for?

• Excellent interpersonal skills, able to communicate effectively with diverse groups.
• Strong customer service ethic and commitment to confidentiality.
• Collaborative team player with strong decision-making and leadership abilities.
• Proactive, self-motivated, organized, and flexible (with potential travel).
• Good numeracy skills and the ability to simplify complex technical concepts.

Additional Information

What are we offering?

At SBS, we’re committed to supporting our employees in every aspect of their lives, from health and wellbeing to financial security and lifestyle perks. Here’s a snapshot of the benefits you'll enjoy as part of our team:

• Competitive salary: Up to £50,000 per annum (dependent on experience)
• Health & Wellbeing: Private Medical Insurance, Health Cash Plan, Dental Insurance, Eye Care Vouchers, Flu Vaccinations
• Finance & Protection: Life Assurance, Critical Illness Cover, Pension Plan, Long Service Awards, Payroll Giving, Fleet car provider
• Leisure & Lifestyle: Cycle to Work Scheme, Holiday Trading, Travel Insurance

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.