Client Relationship Manager

Working within our Client Services Team, we are looking for an additional Client Relationship Manager to join an award-winning, rapidly expanding organization. If you have a background in Client Services, Customer Service, or Key Account Management, we want to hear from you!

Trading since 2001, DCBL is built on old-fashioned values of outstanding customer service levels to our instructing clients. We are committed to maintaining the highest standards, exceeding guidelines set out by our accreditations from the FCA, Credit Services Association, Collector Accreditation Initiative, and our BSI ISO Standards.

DCB Legal is a specialist in-house legal practice focusing on debt recovery, civil and commercial litigation, and High Court enforcement. Due to the acquisition of major new clients, DCB Legal is experiencing a period of rapid growth.

Encompassing both DCBL and DCB Legal, this represents an exciting new opportunity for someone who is self-motivated and target-driven. You will be responsible for developing and growing our network of clients across the business.

What's on Offer?

Competitive Salary Up to £40,000 per annum (depending on experience)
Early finish Fridays
30 days holiday (including Bank Holidays)
Vibrant office with complimentary Tea & Coffee Facilities

• Free lunch once a month
• Company social events
• Employee Assistance Programme
• Free Parking

Full training provided. Rapidly expanding multi-functional department with plenty of opportunity for progression.

What will you be doing?

1. Working with our portfolio of key clients to provide a first-class service which exceeds their expectations.
2. Developing and implementing client management strategies.
3. Developing client reports, using data to improve our service to clients.
4. Resolving any client queries/problems quickly and efficiently.
5. Ensuring key client retention and client growth.

The Ideal Candidate

1. Previous experience in a Client Relationship Manager role is beneficial but not compulsory.
2. Excellent communications and inter-personal skills.
3. Proven experience in a leadership role.
4. Excellent working knowledge of all Microsoft packages.

What's Next?

If you are interested, APPLY for the Client Relationship Manager position today and we will be in touch.