Client Relationship Manager

Client Relationship Manager

Apply locations Feltham time type Full time posted on Posted 14 Days Ago time left to apply End Date: November 28, 2024 (6 days left to apply) job requisition id R000069551

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

We have an exciting opportunity for a Client Relationship Manager. This role manages and develops business relationships with selected clients to deliver effective objectives and strategies that ensure retention and growth, with the target to increase volumes, revenue and profitability.

The Opportunity:

• Ensure clear communications within the business when it concerns the assigned clients
• Maintain and develop business relationships with selected clients, and establish productive and professional connections with key personnel within the assigned client portfolio.
• Work with finance to ensure credit terms and conditions are adhered to and support operational query resolution
• Proactively assess, clarify, and validate client’s requirements on an ongoing basis
• Lead solution development efforts that best address clients’ needs, including but not limited to: SOP creation and maintenance, monitoring operational compliance, and systems implementation and integrity.

What you'll need to succeed:

• Knowledge and understanding of supply chain solutions, and how the flow of goods, information and costs are connected in the supply chain
• Able to articulate and sell the features and benefits of a range of services, including Airfreight, Sea-Air Combined, Oceanfreight and Roadfreight, as well as Supply Chain and Logistics management, Customs Brokerage products, and value-added solutions
• Experience in sales negotiation, closing and maintaining contracts with clients
• Strong attention to detail, and problem-solving skills with the ability to handle non-routine assignments independently
• Extremely client focused and pro-active in all levels of communication
• Identifies business cycles such as timing and seasonal trends, and able to customise products and services, to meet or exceed the respective needs of the clients

To find out more about us visit www.careers.tollgroup.com. You must be entitled to work in United Kingdom and be prepared to undertake pre-employment checks including a criminal history check and medical.