Client Relationship Advisor

About The Role

Are you self-motivated and ready to be part of something exciting?

Are you a good communicator and strong at building key relationships with stakeholders?

If so, we have an opportunity that will offer you a rewarding career to work for a company where you can feel proud of your achievements daily and be a valued part of a culture truly driven by care.

As well as a chance to work for an employer accredited as a fantastic workplace by the Top Employers Institute, NHS Professionals (NHSP) would be a great choice for you!

We are currently recruiting for a Client Relationship Advisor, internally known as a Trust Services Partner.

37.5 Hours per Week / Monday – Friday On-Site

Location: Livewell South West - Mount Gould Hospital, PL4 7QD - with daily travel required around client sites in the surrounding Plymouth area.

Salary: £26,000 per annum with some flexibility depending on experience, plus the opportunity to take advantage of a range of our unique Rewards and Benefits.

This is a critical role for the local NHS Trust. The Trust Services Partner provides on-site customer support for the Trust ward managers and NHSP bank workers (flexible workers), ensuring all contact with NHSP is quick, simple, and helpful. You will be on-site providing support to the ward manager and workers, delivering expert advice and guidance for prompt query resolution for any enquiry that the NHSP National Service Centre is unable to help with. You will manage client relationships by visiting wards to check in on ward manager and flexible worker satisfaction and promote NHSP to potential new workers during visits.

In return for your fantastic people skills and commitment, we offer a unique set of rewards and benefits:

• Annual Leave: 27 days Annual Leave allowance plus Bank Holidays and the option to buy an extra 3 days annual leave each year!
• Employee Discount Schemes: Access to a range of exclusive benefits such as the Blue Light Card, providing members with access to over 15,000 discounts online and on the high street, and Beat, a reward and recognition engagement platform with employee discounts on electricals, entertainment, travel, and more.
• Star of the Month: Our star of the month award initiative recognises colleagues who go the extra mile, winning £100 worth of shopping vouchers.

We are particularly proud of being the first NHS organisation to gain the accreditation of Top Employer by the Top Employers Institute.

About The Candidate

To be successful in this post you will need to:

• Be a strong communicator and good at building relationships
• Be highly organised and committed
• Have strong diary management skills
• Have a background of managing a demanding and fast-paced working environment
• Manage multiple stakeholders
• Have an excellent customer service background

About Us

In return for your commitment, we will offer you some fantastic benefits:

• Generous annual leave allowance: 27 days per year, plus bank holidays
• A commitment to talent management & development
• Star of the Month: Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers
• Pension: We’ll contribute up to 10% towards your pension if you join our stakeholder pension scheme
• Life Assurance
• Group Income Protection
• Wellbeing Programme
• Employee Assistance Programme
• Employee Engagement & discounts platform

About Us:

NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium, and long-term needs. Uniquely, we are owned by the Department of Health and Social Care, and we therefore reinvest any surplus we make directly back into the NHS.

We are particularly proud of being the first NHS organisation to gain the accreditation of Top Employer by the Top Employers Institute. This is a huge testament to our ongoing commitment to making NHSP a great place to work for all our corporate employees.