Client Relations Coordinator (Part time, 22.5 hours per week)

Job Description

Are you passionate about being front-of-house and supporting 1st class office management services, as well as being a critical part of keeping the office safe and maintained?

If this sounds like you, or you’re curious to learn more, then this role could be the perfect opportunity. Join our Shared Services department as our new Client Relations Coordinator and work with us to close the gap to a sustainable future.

This is a part time opportunity, working 22.5 hours across 3 days. The start date for the role will be January 2025. This is a support services role that requires a physical presence on site. You will be the face of Ramboll and the first point of contact for clients and visiting employees for your assigned office. Candidates will cover a shift between the hours of 8.00 - 5.30.

Your new role

As our Client Relations Coordinator, your role will be providing a highly professional, efficient, and effective service to UK offices as one central team. You will be responsible for supporting the Location Support Coordinator in creating an inspiring environment within the office where people can relax and deliver exceptional work. This role will deliver client relations/location support, facilities tasks, IT Support, and HSEQ compliance to ensure the business can successfully deliver to its clients.

Your key responsibilities will be:

• Focus on delivering a positive visitor experience, through welcoming clients, visitors, and contractors
• Working closely with facilities and the building management team to ensure all visiting contractors are registered and parking organized if required
• Assist with the smooth running of the office, reception duties, including meet and greet, answering incoming calls, and scheduling appointments
• Assisting with managing meeting rooms, including facilitating set up of AV, Tele/Video conferencing facilities, refreshments, IT assistance, and other general requests
• Support the Location Support Coordinator with the delivery of office facilities, support contractors, monthly PPMs
• Assist with set up and provision of new starter equipment and supporting induction process by conducting weekly new starter office tours (emergency exits etc)
• Using our cloud-based accounting software, Maconomy, logging all purchases and inputting invoices
• Local low tech IT support – Setting up desks with docking station, ordering assets, laptops as requested
• Assist with the coordination of any onsite events – ensuring that all needs are met (catering, room bookings, car park requirements, etc)
• Dealing with incoming post, couriers, and deliveries
• Support Location Support Coordinator with ensuring all H&S notices, Fire Warden, and First Aider information is kept up to date around the office
• Willing to be a first aider and fire warden
• Assist with the ordering and provision of PPE
• Maintains Ramboll’s high standards of Health & Safety, Quality Assurance, and Environmental impact as well as ensuring office security
• Support with all on-site facilities
• Kitchen duties, milk distribution, and coffee machines’ daily maintenance
• Any other ad hoc duties to the business when required

About you

This role also requires the individual to strike the appropriate balance between client care and office facilitation requirements. You will gain knowledge of our visitors and their expectations and add value to their experience at Ramboll. It is a varied and dynamic role which is all about being an organised team player with a sharp attention to detail and problem-solving skills.

• Excellent planning and organizing skills
• Possesses excellent skills in MS Office (Word, Excel, Outlook, Teams) as a minimum
• Good communication skills, responsive and flexible
• Strong and confident individual
• Quick to adapt, flexible, and willing to learn
• Ability to build internal and external relationships effectively
• Ability to multi-task and work well under pressure
• Ability to think and demonstrate continuous improvement

What we can offer you

• Commitment to your development
• Leaders guided by our Leadership Principles
• A culture that welcomes you as the unique person you are
• Inspiration from colleagues, clients, and projects
• The long-term thinking of a foundation-owned company

Ready to join us?

Please submit your application with your up-to-date CV. We invite diversity in all its forms and encourage applicants from all groups to apply.

Thank you for taking the time to apply! We look forward to receiving your application.

Work at the heart of sustainable change with Ramboll in the United Kingdom and Ireland

Ramboll is a global architecture, engineering, and consultancy company. As a foundation-owned people company, founded in Denmark, we believe that the purpose of sustainable change is to create a thriving world for both nature and people. So, that’s where we start – and how we work. Our history is rooted in a clear vision of how a responsible company should act and being open and curious is a cornerstone of our culture.

Equality, Diversity, and Inclusion

Equality, diversity, and inclusion are at the heart of what we do. At Ramboll, we believe that diversity is a strength and that different experiences and perspectives are essential to creating truly sustainable societies. We are committed to providing an inclusive and supportive work environment where everyone is able to flourish and reach their potential. We also know how important it is to achieve the right balance of where, when, and how much you work. As a company, Ramboll recognises the importance of having a good work/life balance, both in terms of individual well-being and its positive impact with respect to the engagement and retention of our employees. We aim to support all employees to achieve a work/life balance which enables them to work in a supported manner while having the time to achieve personal aspects of their life outside of work. We invite applications from candidates of all backgrounds and characteristics. As a Disability Confident Committed employer, Ramboll ensures opportunities are accessible to candidates with disabilities.

Additional Information

All your information will be kept confidential according to EEO guidelines.