Client Onboarding/Sales Support Associate, Sales Associate, State Street Global Advisors

Client Onboarding/Sales Support Associate, Sales Associate, State Street Global Advisors

Who we are looking for

State Street Global Advisors (SSGA) is seeking a motivated Client Onboarding / Sales Support Associate to work within the UK Intermediary sales team (Client Coverage Group) engaging with wealth managers, platforms and other intermediary clients. The role holder must meet the criteria for an FCA Certified Role.

Are you that person?

The Client Onboarding / Sales Support Associate within SSGA’s UK Intermediary business will manage the end-to-end client onboarding and restructuring for strategic client relationships. Strong engagement and coordination with the relevant stakeholders is key to success for this role. Once a deal is won or an existing client has initiated a restructuring exercise, the Onboarding Management will take full responsibility for the end-to-end strategy implementation for the client. You must also build strong relationships across the broader EMEA Client Coverage Group (CCG) Organization, Investments, Operations, Legal, Compliance, and other internal teams critical to the end-to-end client strategy implementations. You’ll also be responsible for handling client queries and questionnaires.

To be successful, you will need to develop a thorough understanding of SSGA’s Operating model, Investment capabilities as well as our breadth of service offerings in the EMEA region. As SSGA invests in technology you will be immersed in our efforts toward automation, efficiencies, and creative thinking to achieve better ways of interacting with our clients and each other. You will also partner with your colleagues in other regions and across our institutional client coverage group to ensure global consistency in our processes and to continuously improve the overall experience of our clients.

This role is part of the Client Coverage Group and you will report to the Head of Intermediary Client Coverage – UK in London.

What you will be responsible for

1. Take full ownership of concurrent client onboarding and restructuring events focusing on delivering a positive experience by meeting and exceeding client expectations
2. Work directly with clients, platforms, and other external stakeholders to successfully guide each deal through KYC, contracting, fund/account setup, and funding
3. Cultivate positive relationships with internal partners including sales executives, the institutional onboarding team, Legal, Operations, KYC, Portfolio Management, and Billing, encouraging collaboration and positive onboarding event outcomes
4. Participate in ongoing process improvement initiatives across the department
5. Keep a diligent awareness of business risk and ownership of issues when they arise
6. Develop and maintain productive working relationships and manage the communication with day-to-day contacts and other stakeholders
7. Prepare project and quality plans and track activities against the plans, providing regular and accurate reports to stakeholders as appropriate
8. Support identification and tracking of project risks, actions, issues, and dependencies
9. Respond to client queries and handle client questionnaires

What we value

These skills will help you succeed in this role:

1. Excellent communication skills, both verbal and written, and a demonstrable track record of successfully interacting, influencing, and communicating at all levels
2. Knowledge of UK platforms
3. Proven history of project experience, successfully managing implementation projects
4. Proven understanding of project management disciplines, gained through practical experience
5. Integrity to deal with conflicting interests from multiple stakeholders
6. Ability to work consistently and accurately under pressure to tight deadlines
7. Good stakeholder management skills
8. Excellent attention to detail with high levels of accuracy
9. Tenacious and pro-active
10. Team player but able to work independently where required
11. Experience working as a Project Manager within the asset management industry, using project methodology
12. Experience working with offshore centres
13. First Degree or equivalent
14. Formal certification from a recognized professional body (e.g. Prince2 or PMI) preferable
15. FCA certification and consistently keeping knowledge and competencies appropriate for future annual certifications
16. High Proficiency in Microsoft Office suite of applications, specifically MS Word, PowerPoint, and Excel. Understanding of Salesforce and Appian a plus

Education & Preferred Qualifications

1. Bachelor’s Degree required; CFA a plus
2. Minimum of 3 years’ experience in the investment management industry and in ETF

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