Client Manager - Mid-Market (Energy)

The Consultus International Group; Leicester; Hybrid; GBP 26,000 - 35,000; Full time

Job description

Are you ready to join the climate-change agenda?

Consultus International is a multi-award-winning consultancy in the fast-growing sustainability and energy management sector, working with some of the most iconic brands in the world. We’re looking for a talented account manager, with a focus on world-class customer service and consultative solutions, to manage a portfolio of clients and contribute to their Net Zero journey.

What We’re Looking For:

You will manage approximately 40 mid-market accounts, acting as the key point of contact between your clients and our internal teams. You’ll need to excel at consultative conversations, build long-lasting client relationships, and hold internal stakeholders accountable to ensure client needs are met. You’ll also be proactive in staying curious and learning everything about this complex industry, helping to guide your clients with insights that add value to their business.

If you're passionate about personal and professional development, continuous improvement and client success, this could be the perfect opportunity for you!

Key Responsibilities:

1. Manage your own portfolio of clients, ensuring high-quality, consultative service and retention
2. Engage with clients to understand their needs, offering tailored solutions and context on industry challenges
3. Hold internal teams accountable to meet client expectations
4. Maintain strong, proactive communication and work cross-functionally to ensure smooth delivery
5. Stay up-to-date with industry trends, continually developing your knowledge

What You’ll Bring:

1. Previous account management experience and a proven track record in managing your own portfolio of medium to large enterprise clients
2. Demonstrable experience exceeding client expectations, providing a world-class customer service and driving client retention
3. Strong ability to hold consultative conversations with clients
4. Empathy, with the ability to hold difficult conversations to achieve a desired outcome
5. Self-awareness, with an inquisitive, ‘learn-it all’ mindset
6. A passion for self-development and continuous improvement
7. A genuine interest in sustainability and energy management

Why Us?

1. Competitive salary (£26,500 - £35,000 DOE) For those new to the industry, starting salary up to £29,000, with clear progression pathways.
2. Hybrid working (Leicester-based)
3. Clear career progression, with multiple career pathways (this role opens a number of doors across the industry)
4. Supportive environment with a focus on career development

If this sounds like you, we’d love to hear from you!

Committed to inclusion and diversity

We encourage suitable applications from a diverse array of talent. For more information about our Disability Confident Commitment, please visit www.consultus.com/careers. Unfortunately, because we are unable to offer VISA sponsorship for this position, all applicants must be eligible to work in the UK.