Client Manager

Catalina USA; Greater London; Hybrid; GBP 40,000 - 70,000; Full time

Job description

Catalina Marketing UK SAS; company affiliated with Catalina Marketing Corporation (*)

Why Catalina? Catalina UK is the leading multi-channel shopper activation business and has created a Retail Centre of Excellence which has consistently been awarded one of the UK’s ‘Great Places to Work’. We are passionate about transforming data into insights, and insights into action through a seamless consumer experience that drives results for our Retail customers and their CPG partners. Our sole mission is to convert shoppers into buyers, and buyers into loyal fans so that we are the UK Retailers’ partner of choice for shopper engagement and loyalty.

The Opportunity

As a Client Manager, your primary responsibility is to strategically partner with your Retail Media client, leveraging shopper analytics and market insights to deliver high-impact marketing campaigns that drive measurable growth. You’ll clearly articulate Catalina’s campaign solutions, empowering your client to confidently resell these opportunities to their extensive CPG customer base. Additionally, you'll build strategic relationships beyond Retail Media, proactively identifying new partnership opportunities across the broader retail organisation. Acting as a trusted advisor, you’ll introduce innovative strategies, cultivate consultative client relationships, and continuously enhance processes to strengthen retail performance and shopper loyalty.

• Develop insight-driven retail media proposals using shopper behaviour analytics and retailer-specific objectives, delivering measurable increases in shopper loyalty, revenue, and year-over-year campaign growth.
• Clearly communicate Catalina’s full suite of marketing solutions to the retail media team, empowering them to confidently position and resell Catalina’s campaigns to their CPG client base, resulting in expanded campaign adoption and increased retail revenue.
• Identify and introduce innovative, high-value campaign concepts that align precisely with retail clients' strategic priorities, increasing incremental investment and establishing Catalina as integral to campaign activation.
• Cultivate trusted consultative relationships with retail client stakeholders, proactively advising on strategic marketing best practices, resulting in consistently positive client feedback and deeper business integration.
• Implement strategically designed loyalty journeys tailored specifically to the grocery retailer's shopper segments, ensuring campaigns result in measurable improvements in shopper frequency, basket size, and customer retention rates.
• Own and deliver streamlined campaign execution, from initial client briefing through to financial reconciliation, achieving consistently accurate, timely, and high-quality outcomes that meet or exceed retailer expectations.
• Proactively forecast, track, and communicate campaign financial performance, adapting quickly to market changes or client feedback, consistently achieving agreed-upon revenue and margin objectives.
• Champion continuous internal process improvement initiatives, collaborating cross-functionally to identify, recommend, and execute changes that enhance operational efficiency, client experience, and campaign outcomes.
• Drive entrepreneurial, solution-oriented thinking within client relationships, proactively surfacing strategic campaign-based opportunities identified by the retail client as compelling, low-risk investments.
• Increase the breadth and scale of retail media campaigns, securing participation from diverse CPG brands and previously untapped retail marketing categories, enhancing retailer revenue and shopper engagement.
• Regularly evaluate market conditions, competitive landscape, and shopper trends, translating insights into actionable strategies that enable retail clients to anticipate shifts, capture opportunities early, and maintain competitive advantage.
• Cultivate and manage additional strategic relationships within the retailer’s broader organisation beyond retail media, identifying new growth opportunities and expanding Catalina's overall partnership and revenue streams.

Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or a related discipline, or equivalent relevant experience.
• 2+ years of experience in client management, retail media, shopper marketing, FMCG, or related fields, demonstrating consistent delivery of campaign results and revenue targets.
• Proven experience developing persuasive, insight-driven proposals tailored to retail marketing objectives, shopper behaviours, and budget parameters.
• Strong analytical skills with the ability to interpret shopper data and market insights, translating them effectively into actionable retail marketing strategies.
• Exceptional communication and influencing skills, with the capability to clearly articulate marketing solutions, build trust, and empower retail clients to successfully resell solutions to their CPG customer base.
• Demonstrated success in building and maintaining consultative client relationships, resulting in consistently positive client feedback, repeat business, and expanded partnership opportunities.
• Ability to identify and develop innovative, high-impact campaign concepts aligned with retailer-specific strategic priorities, leading to incremental investment and deeper client integration.
• Solid project management and organisational skills, capable of managing end-to-end campaign execution accurately, efficiently, and to the highest quality standards from briefing through invoicing.
• Proven track record forecasting, tracking, and managing financial performance of campaigns, rapidly adapting strategies to meet evolving market conditions and client feedback.
• Entrepreneurial mindset and proactive problem-solving capability, consistently identifying strategic marketing opportunities that enhance client investment and business outcomes.
• Experience evaluating competitive landscapes, shopper trends, and market conditions, translating insights into proactive strategies that allow retail clients to anticipate industry shifts and seize growth opportunities.
• Proficiency in Microsoft Excel and PowerPoint, with strong presentation skills and the ability to effectively communicate complex information clearly to diverse audiences.

The intent of this job description is to describe the major duties and responsibilities performed by incumbents of this job. Other job-related tasks other than those specifically included in this description may be required.

All duties and responsibilities are essential job functions and requirements and are subject to possible modification at any time. Duties and responsibilities may further be modified at the company’s discretion to reasonably accommodate individuals with disabilities.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability.

This position is considered a hybrid role.

Total Rewards

Catalina offers a comprehensive suite of programs to support your health and well-being, professional goals, and financial security.

• A flexible work environment
• An environment of continuous learning and development.
• Clear progression path to roles
• A collaborative and supportive work environment.
• Competitive base salary plus sales incentive bonus
• Competitive benefits package including:
• Contributory pension scheme
• Private medical insurance
• Life insurance
• Permanent Health Insurance
• 24 days holiday excluding bank holidays, plus birthday day off
• Cycle2work
• Retail savings platform
• Employee Assistance Program

About Catalina

Catalina is a recognized leader in shopper intelligence and precisely targeted in-store and digital media that personalizes the shopper journey. Powered by an unrivaled real-time shopper database and AI-optimized data science, Catalina helps retailers, CPG brands and agencies optimize every stage of media planning, execution and measurement to deliver results for our customers. Catalina has no higher priority than ensuring the privacy and security of the data entrusted to the company and maintaining consumer trust. Catalina has operations in the United States, Costa Rica, and Europe. To learn more, visit www.catalina.com or follow us on LinkedIn.

We are committed to investing in, empowering, and retaining an inclusive community within our company. We are dedicated to hiring the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has a seat at the table and a voice to be heard. Our goal is to ensure that all our talented professionals are equipped with support, resources, and the opportunity to excel.

Catalina values your privacy and is committed to protecting your personal information. Please review our privacy policy which provides details on how we process the data you provided for job applications.

(*) Nothing herein is intended to override the corporate separateness of local entities. Working relationships discussed herein do not necessarily represent a reporting connection, but may reflect a functional guidance, stewardship, or service relationship. Catalina Marketing Corporation has numerous affiliates, many with names that include Catalina or Catalina Marketing. For convenience and simplicity, those terms and terms like corporation, company, our, we and its are sometimes used as abbreviated references to specific affiliates or affiliate groups. Abbreviated references describing global or regional operational organizations and global or regional business lines are also sometimes used for convenience and simplicity.

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