Client Implementation Coordinator

Internetwork Expert; Colchester; On-site; GBP 30,000 - 50,000; Full time

Job description

Blackline Safety is seeking a dynamic and driven Implementation Coordinator to join our team. In this pivotal role, you will be at the forefront of welcoming new clients to Blackline, guiding them through the implementation of our safety solutions. Your primary focus will be helping customers navigate configurable options and make informed decisions that best suit their organizational needs. With a world-class portfolio of products, we need someone who is passionate about safety and excited to make an immediate impact from day one.

WHO ARE YOU?

• Detail-oriented ensuring accurate and thorough execution of implementations from start to finish.
• Customer-centric, placing clients needs at the core of your decisions and actions.
• Adaptable and thrive in fast-paced environments, adjusting to changing priorities.
• Organized and excel at managing multiple tasks and deadlines, keeping projects on track while maintaining high standards of quality.
• A self-starter with the drive to take initiative, overcome challenges, and deliver exceptional results.
• Positive person, committed to building relationships and fostering strong connections with clients.
• A proactive listener, seeking feedback to foster continuous improvements.
• A collaborative team player, taking ownership to drive collective success.

WHAT WILL YOU DO?

• Serve as the primary contact for new Blackline clients and those undergoing major account changes, ensuring smooth and successful implementations.
• Understand client needs by gathering requirements for successful deployments and providing effective change management support.
• Lead the setup of customized online account structures, ensuring optimal configurations for each client.
• Provide comprehensive training on hardware, software, and data analytics to help clients fully leverage Blackline’s products and service.
• Build strong, lasting relationships with clients from day one, setting the stage for ongoing success and collaboration.

RESPONSIBILITIES

• Manage multiple deployments simultaneously, ensuring on-time delivery and scope adherence.
• Oversee the full project lifecycle, from initiation through to execution, resolving any challenges that arise.
• Design custom account structures tailored to client needs, optimizing usage, growth, and transparency.
• Lead engaging training sessions for both end-users and executives, in-person and online.
• Stay up to date with Blackline’s offerings, becoming an expert on products and best implementation practices.
• Proactively manage client expectations, providing strategic recommendations and ensuring alignment throughout project delivery.
• Continuously seek process improvements to drive efficiency and enhance effectiveness.
• Support field trials and new product rollouts, working with teams to ensure clear communication and smooth transitions.
• Share key insights and learnings with internal teams to drive continuous improvement.

SKILLS AND PREREQUISITES:

• Strong communication skills, able to engage and build rapport with stakeholders at all levels.
• Project coordination experience, or entry-level candidates eager to learn also considered.
• Superior organizational skills, able to manage 50+ clients and projects simultaneously, adjusting priorities as needed.
• Tech savvy and able to quickly learn Blackline’s product offerings.
• Detail-oriented and accurate, ensuring high quality execution of all tasks.
• Proficient in Microsoft Suite, CRM & ERP systems, and project management tools.
• Ability to travel as needed.
• Additional language skills are considered an asset: Spanish, French, Italian, German, and Arabic.

BLACKLINE SAFETY OFFERS:

• An exciting high-growth environment.
• An experienced, dynamic and motivated team.
• Supportive, challenging and collaborative work.
• Competitive salary and vacation.
• Medical, dental and drug benefits.
• Company stock purchase plan with matching contributions.

About Blackline Safety

Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products. We offer the broadest and most complete portfolio available in the industry. Our products are designed to save lives and we monitor personnel working alone in populated areas, complex indoor facilities, and the remote reaches of our planet. Blackline’s products are used to keep people safe in the event of falls, missed check-ins, man-downs, and exposure to explosive or toxic gas. Our design, development, sales, marketing, support, and production are all performed in-house at our headquarters in Calgary, AB. Blackline Safety is a publicly-traded company (TSX: BLN). To learn more about our company visit www.blacklinesafety.com

Blackline Safety is powered by the diversity of our talented employees. We are an equal opportunity employer. We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, or sexual orientation. We enthusiastically encourage all individuals to apply for positions that fit their passions.

Disclaimer:
Please be advised that Blackline Safety does not request payment or personal financial information at any stage of the recruitment process. Be cautious of any unsolicited job offers or communications that appear suspicious.