Client Experience Manager

Join Our Award-Winning Team at Good Oaks Homecare Mid-Sussex, as a Client Experience Manager to lead and grow our service in Mid-Sussex that values and rewards the caring people who work with us! We strive to be the go-to provider of quality care by valuing, developing, and rewarding the dedicated individuals who work with us.

We are passionate about enabling people to stay in the homes they love with quality, personalised, life-enhancing visiting care and live-in care. This position offers an excellent opportunity for professional growth and development within our expanding business, which is committed to providing superior home care.

This role is currently a 90% service-based role; you would be expected to cover care calls as required.

What will you do?

• Working closely with the Franchise Owner to coordinate the development of high-quality visiting care and live-in care services in the local area.
• Undertaking client consultations, care assessments, care planning, and onboarding new clients.
• Managing any feedback and complaints to ensure that we are focused on improving our service.
• Producing weekly rotas and care scheduling to ensure adequate provision of care.
• Daily troubleshooting and problem-solving, taking part in the on-call rotation.
• Assisting in the training and induction of new team members.
• Assisting with recruitment and onboarding of new employees.
• Facilitating Good Oaks in providing a continuous and reliable service.
• Undertaking care visits, including being available evenings and weekends if needed.
  
  

• You are a highly organised and efficient coordinator with a people-focused approach.
• You are a strong communicator with all types of people and have the ability to remain positive.
• You are IT confident, enabling effective scheduling, team contact, and work planning.
• You are highly reliable and able to foster a strong team ethos and keep morale high.
• You are growth-focused and support the continued development of yourself and the team.
• You are dedicated with high energy levels.
  
  

• Competitive pay including regular reviews.
• Training and support from a proactive and supportive franchise support office.
• Employment perks and benefits including volunteer days.
• Being part of the UK’s only carbon-neutral care franchise focused on quality of care.
• Supportive, positive, and proactive culture across our franchise network.
• Annual vehicle breakdown cover.
• Annual length of service bonus.
• Generous bonus schemes based on quality and business growth.
• Additional travel support and expenses.
  
  

If you’d like to work for a company that values and develops your career while doing a rewarding, life-affirming job, click the apply button below!